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Palo Alto Networks

Principal Product Manager, Services

Palo Alto Networks

. Own the end-to-end lifecycle of the Cortex services portfolio .

Posted 5/14/2026full-timeRemote • North Carolina • 🇺🇸 United StatesLead💰 $171,200 - $276,825 per yearWebsite

About the role

Key responsibilities & impact
  • Own the end-to-end lifecycle of the Cortex services portfolio
  • Design, build, and launch service offerings for Customer Support, Professional Services, and Customer Success
  • Develop comprehensive business cases for new service initiatives
  • Lead the end-to-end service introduction process from concept to launch
  • Establish and track key success metrics for service offerings

Requirements

What you’ll need
  • Bachelor’s degree with 8+ years of experience in Services Product Management (or Master’s with 6+ years; PhD with 3+ years)
  • At least 3 years focused on Support, Professional Services, or Customer Success
  • Demonstrated ability to define service offer strategy and execution plans
  • Proven experience leading complex cross-functional initiatives across Product, GTM, Support, Professional Services, Customer Success, and Engineering organizations
  • Strong executive communication and presentation skills

Benefits

Comp & perks
  • Employee benefits information can be found by contacting Palo Alto Networks
  • Reasonable accommodations for all qualified individuals with a disability
  • Equal opportunity employer
  • Diverse workplace

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Services Product Managementservice offer strategyexecution plansbusiness case developmentservice introduction processkey success metrics
Soft Skills
executive communicationpresentation skillsleadershipcross-functional collaboration
Certifications
Bachelor’s degreeMaster’s degreePhD