Principal Product Manager, Services

Palo Alto Networks

Principal Product Manager overseeing the Cortex services portfolio at Palo Alto Networks. Leading service lifecycle from design to launch with a focus on customer success.

Posted 5/14/2026full-timeRemote • North Carolina • 🇺🇸 United StatesLead💰 $171,200 - $276,825 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end lifecycle of the Cortex services portfolio
Design, build, and launch service offerings for Customer Support, Professional Services, and Customer Success
Develop comprehensive business cases for new service initiatives
Lead the end-to-end service introduction process from concept to launch
Establish and track key success metrics for service offerings

Requirements

What you’ll need

Bachelor’s degree with 8+ years of experience in Services Product Management (or Master’s with 6+ years; PhD with 3+ years)
At least 3 years focused on Support, Professional Services, or Customer Success
Demonstrated ability to define service offer strategy and execution plans
Proven experience leading complex cross-functional initiatives across Product, GTM, Support, Professional Services, Customer Success, and Engineering organizations
Strong executive communication and presentation skills

Benefits

Comp & perks

Employee benefits information can be found by contacting Palo Alto Networks
Reasonable accommodations for all qualified individuals with a disability
Equal opportunity employer
Diverse workplace

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Services Product Managementservice offer strategyexecution plansbusiness case developmentservice introduction processkey success metrics

Soft Skills

executive communicationpresentation skillsleadershipcross-functional collaboration

Certifications

Bachelor’s degreeMaster’s degreePhD