MDR Customer Focus Analyst – Weekend Shift

. Serve within the customer-focused function of the Unit 42 MDR team, providing proactive communication and technical guidance to customers.

Posted 5/11/2026full-timeRemote • Washington • 🇺🇸 United StatesJunior💰 $104,500 - $169,125 per yearWebsite

Tools & technologies

Cyber Security

Key responsibilities & impact

Serve within the customer-focused function of the Unit 42 MDR team, providing proactive communication and technical guidance to customers.
Support onboarding activities for new customers to ensure a smooth setup and transition experience.
Monitor, triage, and route incoming customer communications while answering technical questions related to alerts, reports, incidents, and recommendations.
Partner closely with MDR analysts to ensure customer questions regarding incidents, threats, and investigations are fully addressed.
Own the customer communication lifecycle during active incidents, ensuring timely updates, clarity, and alignment on next steps.
Drive consistency and quality in how incidents, findings, and threat intelligence are communicated externally.
Escalate and advocate for customer issues internally across Product, Engineering, and broader Unit 42 teams to ensure effective resolution.

What you’ll need

1+ years of experience in a customer-facing cybersecurity role such as Professional Services, Customer Success, Customer Support, or Tier 1/Tier 2 SOC Analyst.
Hands-on experience with security technologies such as EDR, SIEM, SOAR, or XDR platforms.
Strong written and verbal communication skills with the ability to explain complex technical concepts clearly and concisely to customers.

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cybersecurityEDRSIEMSOARXDR

Soft Skills

communicationcustomer serviceproblem-solvingtechnical guidanceproactive communication