Handle and execute service requests, project engagements, triage and diagnose incidents or issues, and assist with daily operations and delivery of the Professional Services organization
In partnership with more senior members of the team, scope, execute, and manage software/service implementations and projects with our customers and prospects
Help identify or uncover potential business or service opportunities with customers through discovery, research, and developing solution hypotheses
Support the development of services as we scale, including process, people, and technology or special projects
Serve as a subject-matter expert on our products, services, capabilities, and use-cases and applications, participating in discussions internally on product/service development
Developing and implementing Chronosphere solutions to match customer's business needs
Partner with Customer Success, Sales and Support to understand customer requirements and matching product capabilities.

Requirements

1 - 3 years of recent and relevant work experience in a similar function, ideally in software implementation or scoping
Experience working with Sales and Customer Experience orgs delivering add-on or in a customer-facing role
Proficiency in one or more of Python, React, Typescript, Node, Next.js, Go
Experience with major cloud providers (AWS, Azure, GCP) and Kubernetes
Technology troubleshooting skills and interest in technology/software support
Strong communication skills, ability to explain technical concepts to non-technical users.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonReactTypescriptNodeNext.jsGoKubernetestechnology troubleshootingsoftware implementationscoping

Soft Skills

communication skillsability to explain technical conceptscustomer-facing rolecollaborationproblem-solving