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Staff Customer Engagement & Programs Lead – Cortex
Palo Alto Networks. Feedback Ecosystem Ownership: Repatriate and own the end-to-end Feature Request and Content Feedback systems.
Posted 3/27/2026full-timeCalifornia, New York, Texas, Virginia • 🇺🇸 United StatesSenior💰 $165,000 - $267,500 per yearWebsite
About the role
Key responsibilities & impact- Feedback Ecosystem Ownership: Repatriate and own the end-to-end Feature Request and Content Feedback systems.
- Own the 'System of Follow-Through' for Executive-level customer engagements.
- Diamond Program Architecture: Architect and implement improvements to our Product Management interlock program.
- Beta Program Design: Partner with Product Management to design and execute structured Beta programs.
- Closed-Loop Communication: Act as the primary conduit for communicating roadmap decisions to stakeholders.
Requirements
What you’ll need- 5+ years in Technical Program Management, Product Operations, or Customer Success Strategy.
- Proven experience managing customer feedback loops in a high-growth SaaS/Security environment.
- Ability to synthesize complex data into executive-level dashboards.
- Background in Technical Program Management (TPM), Product Operations, or Customer Success Operations.
Benefits
Comp & perks- Employee benefits may include restricted stock units and a bonus.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical Program ManagementProduct OperationsCustomer Success StrategyData SynthesisDashboard Creation
Soft Skills
CommunicationStakeholder ManagementCollaboration