Palo Alto Networks

Staff Customer Engagement & Programs Lead – Cortex

Palo Alto Networks

full-time

Posted on:

Location Type: Hybrid

Location: California • New York • United States

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Salary

💰 $165,000 - $267,500 per year

Job Level

Senior

About the role

  • Feedback Ecosystem Ownership: Repatriate and own the end-to-end Feature Request and Content Feedback systems.
  • Own the 'System of Follow-Through' for Executive-level customer engagements.
  • Diamond Program Architecture: Architect and implement improvements to our Product Management interlock program.
  • Beta Program Design: Partner with Product Management to design and execute structured Beta programs.
  • Closed-Loop Communication: Act as the primary conduit for communicating roadmap decisions to stakeholders.

Requirements

  • 5+ years in Technical Program Management, Product Operations, or Customer Success Strategy.
  • Proven experience managing customer feedback loops in a high-growth SaaS/Security environment.
  • Ability to synthesize complex data into executive-level dashboards.
  • Background in Technical Program Management (TPM), Product Operations, or Customer Success Operations.
Benefits
  • Employee benefits may include restricted stock units and a bonus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical Program ManagementProduct OperationsCustomer Success StrategyData SynthesisDashboard Creation
Soft Skills
CommunicationStakeholder ManagementCollaboration