Senior Federal Deployment Manager
Palo Alto Networks
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $142,000 - $230,000 per year
Job Level
Senior
Tech Stack
Cyber SecurityTypeScript
About the role
- Onboarding training users on the technical functions of the Expander and ILI platforms
- Conducting leadership briefings at customer sites to ensure understanding of Xpanse’s capabilities and engagement progress
- Defining workflows, implementing Expander and ILI into existing toolkits, and understanding their most pressing challenges
- Embedding with the customer to maximize impact and operationalization
- Driving user engagement and adoption; understanding the unique bureaucratic environments in which the user operates
- Leading customer training with Xpanse products and services
- Managing relationships with user-level and executive-level stakeholders
- Providing analytical support at customer request; guiding customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins
- Technical troubleshooting (in collaboration with Engineering team)
- Serving as “customer advocate” with members of product management and engineering to improve our products
- Soliciting and documenting customer feedback using qualitative and quantitative methods
- Writing and disseminating detailed engagement progress reports to relevant team members across the team
- Working closely with Sales to facilitate contract renewals and customer expansions on products and services
Requirements
- 7+ years of experience in technical client engagement and/or technical intelligence analysis
- Familiarity with government and military organizational structures
- Ability to systematically analyze challenges and drive measurable improvements in user adoption
- Strong communication and presentation skills with the ability to brief senior leaders
- Demonstrated ability to learn and absorb new technical domains quickly
- Advanced understanding of broad cybersecurity issues (plus, not a requirement)
- Proven track record of thriving in cross-functional environments and building trust across Sales, Product, and Engineering
- Active U.S. TS/SCI security clearance required at time of hire
- Travel expectations of 30% annually
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Bonuses
- Stock options
- Equipment allowances
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical client engagementtechnical intelligence analysisanalytical supporttechnical troubleshootingcybersecurity issues
Soft skills
strong communication skillspresentation skillsability to analyze challengesuser adoption improvementrelationship managementcustomer advocacytrust buildingleadership
Certifications
U.S. TS/SCI security clearance