Palo Alto Networks

Director, Professional Services – U.S. Public Sector, Active Top Secret Clearance

Palo Alto Networks

full-time

Posted on:

Location Type: Remote

Location: Remote • District of Columbia, Washington • 🇺🇸 United States

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Salary

💰 $230,000 - $268,000 per year

Job Level

Lead

Tech Stack

CloudCyber SecurityPMPTableau

About the role

  • Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.
  • Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.
  • Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.
  • Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team.
  • Drive and achieve business and operational objectives including maintaining consistently high utilization of PS consultants through optimal planning and backlog management.
  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility.
  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.
  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings.
  • Achieve global target service margin ratios through delivery efficiency and cost control.
  • Build and sustain strong, strategic relationships with subcontractors and delivery partners.
  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement.
  • Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale.
  • Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.
  • Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.

Requirements

  • 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment.
  • 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines.
  • Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT.
  • Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.
  • Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.
  • Skilled in key business systems, including: Experience with Professional Services Automation (PSA) tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.
  • Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.
  • Experience with Business Intelligence (BI) tools (e.g., Tableau) for reporting on key operational metrics.
  • Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
  • Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
  • Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience.
  • US Government DoD Active Top Secret Clearance or higher.
  • Relevant industry certifications such as CISSP and/or PMP are highly desirable.
  • Background in cybersecurity or enterprise IT preferred.
  • Ability to travel up to 25%+ domestically to customer sites and internal business meetings.
Benefits
  • Employee benefits may include restricted stock units and a bonus.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical servicesprofessional servicescustomer successInternet security conceptsNGFWSASEdeploymentadoptionmargin managementutilization
Soft skills
leadershipperformance managementcustomer satisfactioncommunicationmentoringcoachingrelationship buildingproblem-solvingstrategic visioncontinuous improvement
Certifications
CISSPPMPUS Government DoD Active Top Secret Clearance