Senior Manager, Customer Centricity – Business Cards & Payments
Capital One
Manager, Consulting Services – SASE/NGFW
Palo Alto Networks
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $151,000 - $208,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cyber SecurityPMP
About the role
- Lead a distributed team of highly experienced customer-facing consultants and engineers to deliver trusted expertise and drive customer outcomes
- Guide your team to deliver cutting-edge security solutions while ensuring exceptional service quality
- Foster trusted customer relationships that drive successful security outcomes
- Champion continuous service improvement and collaborate with peer services teams to significantly enhance our clients' cybersecurity posture
- Serve as the primary liaison for Professional Services, ensuring service delivery exceeds customer expectations
Requirements
- 5+ years of experience leading and building high-performing teams of networking and security technologies such as SASE, Next-Generation Firewall (NGFW), and related solutions
- Demonstrated understanding of technical concepts such as internet security concepts, products, and implementation strategies
- Demonstrated success in end-to-end project lifecycle management, from pre-sales engagement and SOW creation through project execution and closeout
- Strong track record of cross-functional collaboration, partnering with Sales, Product, and Services peers to deliver aligned customer outcomes
- Recognized for clear, persuasive communication and executive presence, with the ability to influence across all levels of an organization
- Valued industry certifications like CISSP, PMP, or vendor-specific certifications (e.g., Palo Alto Networks certifications)
- Bachelor’s degree in a relevant technical discipline (Computer Science, Information Systems, Electrical Engineering) or comparable professional experience, including military service.
Benefits
- FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
- Mental and financial health resources
- Personalized learning opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SASENext-Generation Firewallinternet security conceptsproject lifecycle managementpre-sales engagementSOW creationproject executionproject closeout
Soft skills
leadershipcustomer relationship managementservice improvementcross-functional collaborationcommunicationinfluenceexecutive presence
Certifications
CISSPPMPPalo Alto Networks certifications
