Tech Support Specialist II

Palmetto

Tech Support Specialist monitoring and troubleshooting residential solar systems for Palmetto Clean Technology. Resolving service issues remotely while improving customer experience and service efficiency.

Posted 8/19/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱540,000 - ₱810,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and problem-solving within residential solar systems, utilizing data-driven approaches and effective communication to guide customers. Proficient in managing service queues and documenting processes in Salesforce while collaborating with cross-functional teams.

Highest-signal resume keywords

Troubleshooting SkillsResidential Solar ExperienceSalesforce ExperienceCustomer Support ExperienceData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportProblem-SolvingData DiagnosisRemote TroubleshootingInverter ResetsCommunication TroubleshootingDocumentationCase ManagementRoot Cause AnalysisContinuous Improvement

Soft Skills

Strong CommunicationAttention to DetailProactive AttitudeResourcefulnessEmpathy

Tools & Technologies

Monitoring PlatformsCRM SystemsSalesforce

Industry Keywords

Residential SolarElectrical SystemsField ServiceService Level AgreementHigh-Volume Environment

About the role

Key responsibilities & impact

Monitor system performance across Palmetto’s residential solar portfolio
Proactively identify underperforming or non-producing systems through alerting and diagnostic tools
Triage and investigate service cases and determine appropriate troubleshooting paths
Execute remote troubleshooting, including inverter resets and communication troubleshooting
Guide homeowners through required actions and explain issues clearly and empathetically
Maximize remote resolution and minimize unnecessary site visits
Document troubleshooting steps, findings, and outcomes in Salesforce
Escalate unresolved or complex issues to Service Project Coordinators
Manage and prioritize service queues within defined SLA timelines
Identify trends, recurring issues, and failure patterns
Collaborate with Service Operations, Product, and Engineering teams
Participate in root cause analysis and continuous improvement initiatives
Report to the Service Operations Team Lead

Requirements

What you’ll need

2+ years of experience in technical support, customer support, or operations in a high-volume environment
Experience in residential solar, electrical systems, or field service environments is required
Strong troubleshooting and problem-solving skills
Ability to diagnose issues using data and structured thinking
Ability to quickly learn and navigate monitoring platforms, CRM systems, and technical tools
Strong communication skills for explaining technical concepts to non-technical customers
Attention to detail in documenting cases, troubleshooting steps, and outcomes
Ability to manage multiple cases simultaneously while maintaining SLA performance
Proactive, resourceful, and comfortable operating in a fast-paced, evolving environment
Salesforce experience preferred
BS/BA preferred
Spanish proficiency is a plus
Employment contingent upon successful completion of a background check

Benefits

Comp & perks

Unlimited PTO
Medical coverage
Dental coverage
Vision coverage
Paid parental leave
Retirement plans
Talent development and career growth opportunities
Promote-from-within culture
Purpose-driven work