Field Service Technician
Palmetto
full-time
Posted on:
Location Type: Office
Location: Las Vegas • Nevada • 🇺🇸 United States
Visit company websiteSalary
💰 $1 - $100,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide onsite troubleshooting and repair of solar systems
- Document visit and complete job close out report
- Schedule site visits directly with the customer when required
- Work with local field teams and central scheduling to optimize resolution times
- Provide feedback to field team leadership, driving continuous improvement of Palmetto’s installation quality and execution
- Assist with close out of pre-energization issues, ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate
- Provide feedback to Palmetto’s Customer Experience team to ensure resolution of system issues provides excellent customer experience
- Complete other tasks as needed, including physical site surveys, inspections, and document collection
- Be the key Palmetto field representative to deliver quality, experience and performance of all Service and Installation work
- Effectively communicate with homeowners on arrival times and confirmations as needed
- Maintain SLAs for service work site visits
- Perform O&M work and monitoring support
- Perform site surveys/site visits
- Perform partner and internal field training
- Perform safety and quality site audits and JCO reviews and manage/site inspections
- Perform field installations including PV, storage, MPU or structural upgrade
- Perform damage and claims investigations
- Reports to the Services Sr. Manager with a dotted line to the local Regional Director or Installation Manager
Requirements
- Electrical License (only required in MA, a plus elsewhere)
- 3+ years of installing, repairing, and troubleshooting residential solar & storage systems
- General knowledge of residential home maintenance and repair, ability to go the extra mile in remediating customer issues beyond the scope of solar system maintenance
- General construction/framing experience is a plus
- Must be willing and able to climb ladders, stairs, work on rooftops and able to work on your feet for long periods of time
- Ability to work in extreme environments (example: hot sun, cold, rain, crawl spaces, etc.)
- Electrical experience is a plus
- 1 year of working at heights including on rooftops, climbing ladders and stairs, and performing repetitive duties such as lifting, bending and standing for long periods of time
- Ability to lift 50 pounds of weight frequently throughout the assigned workday
- Ability to safely handle and maintain basic hand and power tools used for installation
- Excellent communication skills and a professional demeanor
- Attention to detail
- Regular, reliable and predictable attendance
- Ability to work well with others in a collaborative team environment
- Must have a valid state driver's license
- Must have a clean driving record
- Employment is contingent upon the successful completion of a background check
Benefits
- Comprehensive benefits package — including unlimited PTO, medical, dental, and vision coverage
- Paid parental leave
- Retirement plans
- Promote-from-within culture prioritizing talent development and career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingrepairing solar systemsinstalling solar systemsperforming O&M workconducting site surveysperforming safety auditsperforming quality auditsperforming field installationshandling hand toolshandling power tools
Soft skills
excellent communicationattention to detailcollaborative teamworkprofessional demeanorcustomer serviceproblem-solvingreliabilityadaptabilityfeedback provisiontime management
Certifications
Electrical License