Field Service Technician HVAC - Data Center
Munters
Flash
Field Service Technician
Palmetto
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, California, Florida, Illinois
Visit company websiteSalary
💰 $1 - $100,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide onsite troubleshooting and repair of solar systems.
- Document visit and complete job close out report.
- Schedule site visits directly with the customer when required.
- Work with local field teams and central scheduling to optimize resolution times.
- Provide feedback to field team leadership, driving continuous improvement of Palmetto’s installation quality and execution.
- Assist with close out of pre-energization issues, ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate.
- Provide feedback to Palmetto’s Customer Experience team, working together to ensure Palmetto’s resolution of system issues provide not just satisfaction, but an experience they will brag about to their friends and family.
- Complete other tasks as needed, including but not limited to physical site surveys, inspections, and document collection.
- Be the key Palmetto field representative to deliver great quality, experience and performance of all Service and Installation work.
- Effectively communicate with homeowners on arrival times and confirmations on an as-needed basis.
- Maintain SLAs for service work site visits
- Perform O&M work and monitoring support
- Perform site surveys/site visits
- Perform partner and internal field training
- Perform safety and quality site audits and JCO reviews and manage/site inspections
- Perform field installations including PV, storage, MPU or structural upgrade
- Perform damage and claims investigations
Requirements
- Electrical License (only required in MA, a plus elsewhere)
- 3+ years of installing, repairing, and troubleshooting residential solar & storage systems.
- General knowledge of residential home maintenance and repair, ability to go the extra mile in remediating customer issues beyond the scope of solar system maintenance.
- General construction/framing experience is a plus.
- Must be willing and able to climb ladders, stairs, work on rooftops and able to work on your feet for long periods of time
- Ability to work in extreme environments (example: hot sun, cold, rain, crawl spaces, etc.)
- Electrical experience is a plus.
- 1 year of working at heights including on rooftops, climbing ladders and stairs, and performing repetitive duties such as lifting, bending and standing for long periods of time.
- Ability to lift 50 pounds of weight frequently throughout the assigned workday.
- Ability to safely handle and maintain basic hand and power tools used for installation.
- Excellent communication skills and a professional demeanor.
- Attention to detail
- Regular, reliable and predictable attendance
- Ability to work well with others in a collaborative team environment
- Must have a valid state driver's license
- Must have a clean driving record
