Product Manager
Papaya Global
Salary
💰 $1 - $100,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage the support and processing ecosystem surrounding Palmetto’s financial products as the Relationship Manager for the LightReach platform
- Act as a servant leader working directly with stakeholders to ensure smooth processes surrounding all financial product transactions
- Become a LightReach portal and financial product expert and answer partner questions
- Establish and maintain regular cadence of communication and execution of deliverables with Certified Installer leaders and reps
- Proactively visit key partners onsite to build and maintain strong relationships
- Coordinate and prioritize with internal colleagues to smooth out friction points or blockers relating to milestones, platform functionality, or LightReach product knowledge
- Drive continuous evaluation and improvement of external partner resources (Intercom) and internal processes (Guru)
- Provide coaching and training for Certified Installer sales reps on LightReach products and portal
- Maintain familiarity with third party proposal platforms that LightReach is integrated into (Solo, Aurora, Solargraf, Enerflo, etc)
- Deliver in-person sales trainings on LightReach processes and competitive positioning in the region
- Perform strategic business planning and forecasting activities with EPC partners
- Provide competitive market knowledge and LightReach positioning and support rep resolutions on escalations in Intercom as necessary
Requirements
- You work well in a fast-paced environment and are nimble to adapt to new challenges.
- You are a professional communicator and able to navigate high-pressure conversations
- You enjoy communicating internally and externally and can travel to visit partners onsite to build and strengthen relationships.
- Ability to ruthlessly identify issues and prioritize the highest ROI/ROT
- You thrive in a partner-facing role and are an advocate for solutions that drive partner successes
- You are the face of the LightReach financial product with Certified Installers
- You are knowledgeable in solar financing and milestone requirements in general
- You’ve got a passion for servant leadership, willing to support frontline sales partners and team members to successfully transact on the Palmetto financial product platform.
- Ability to identify objections to winning the business at an EPC and ability to be able to clearly articulate the needs to management
- Minimum 4-6 years of experience in a customer, tech, or sales support role
- Minimum 2-4 year experience in a sales-partner-facing role
- BS/BA Preferred
- Preferred experience with interpreting data reports to streamline workflows
- Enjoys working in a fast-paced rapidly changing environment
- Willingness to travel in region up to 50%
- Customer service mindset
- Problem solver
- Attention to detail
- Strong computer skills
- Ability to work independently as well as in a team
- Excellent communicator, both written and verbal
- Knowledge of the construction or solar industry preferred
- Spanish speaker is a plus
