Palm Ventures

Enterprise Client Partner

Palm Ventures

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $210,000 - $240,000 per year

About the role

  • Own, deepen, and expand Localytics' most important enterprise relationships.
  • The Client Partner is the single-threaded owner of named enterprise accounts and is accountable for retention, expansion, and long-term value creation.
  • This role drives growth by evangelizing Localytics across customer organizations, building executive relationships, and systematically expanding our footprint of new apps, increased allotments, additional products, and services.
  • Not a reactive support role; the Client Partner is a growth owner, executive relationship builder, and strategic operator responsible for turning Localytics' best customers into its largest and most durable revenue streams.
  • Act as the primary relationship owner across the customer organization—from senior practitioners to VP, SVP, and C-suite sponsors.
  • Help enterprise customers deeply understand how their apps perform and how engagement marketing drives business outcomes, using Localytics analytics.
  • Guide customers toward building and scaling a world-class engagement marketing program, including best practices, operating models, and measurement.
  • Evangelize Localytics across business units, departments, regions, and apps to expand adoption and strategic relevance.
  • Establish, own, and execute multi-year account plans aligned to customer objectives and Localytics growth goals.
  • Drive complex expansions involving multiple stakeholders, products, apps, and buying centers.
  • Partner closely with Product and Engineering to translate stated and unstated customer needs into roadmap influence and solution design.
  • Serve as the company's early-warning system, surfacing churn risk, competitive threats, and expansion opportunities before they appear in revenue.
  • Enable customers to deploy, adopt, and scale Localytics across their organization—acting as an internal champion and educator.
  • Contribute to the development and documentation of enterprise account management playbooks, processes, and best practices.

Requirements

  • Strong sales instincts paired with a consultative, value-based approach
  • Proven ability to drive expansion within complex enterprise accounts
  • Comfortable owning a quota tied to retention and expansion, not just new logos
  • Skilled in influence, evangelization and persuasion. Align multiple stakeholders toward a shared outcome
  • Demonstrated success managing a portfolio of $100k–$500k+ ACV enterprise customers
  • Strong sales instincts paired with a consultative, value-based approach
  • Experience navigating complex org charts, buying committees, and political dynamics
  • Proven ability to drive expansion within complex enterprise accounts (finance, telecom, retail preferred)
  • Deep customer empathy with a focus on business outcomes, not features
  • Ability to interpret ambiguous or incomplete signals and turn them into clear action plans
  • Strong at conceptualizing and orchestrating solutions using cross-functional resources (Product, Eng, Marketing, Support)
  • Owns problems end-to-end and drives resolution without dropping the ball
  • Reasonably analytical; comfortable with numbers, metrics, and performance analysis. Some data analysis skills; 'fluent' in algebra and drawing insights from data
  • Solid conceptual grasp of SaaS products, product development, and technical tradeoffs
  • Working knowledge of consumer marketing frameworks and related technology stacks
  • Exceptional listener who can distill complex ideas into clear, plain language
  • Strong written and verbal communication skills; credible with both practitioners and executives
  • Effective project manager who can coordinate internal and external stakeholders
  • Thrives in cross-functional, distributed, and global environments
  • Thoughtful and action-oriented
  • Clear, direct communication
  • Analytical and data-driven
  • Deeply customer-oriented
  • Eager to learn and adapt
  • Trustworthy and accountable
Benefits
  • $210k - $240k OTE, commensurate with experience and capabilities. Uncapped commissions. We will reward extraordinary work and outcomes.
  • Competitive equity package in the form of RSUs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisSaaS productsengagement marketingperformance analysisconsultative salesvalue-based sellingaccount managementsolution designproject managementcustomer empathy
Soft Skills
influenceevangelizationpersuasionanalytical thinkingcommunicationcross-functional collaborationproblem-solvingadaptabilitylisteningtrustworthiness