Resource Consultant

Palco, Inc.

Resource Consultant guiding and mentoring individuals with disabilities in self-directed personal care services through West Virginia waiver programs. Meeting participants in their homes and providing support and evaluation.

Posted 5/12/2026full-timeRemote • Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Meet with participants in their homes at least every six (6) months, in accordance with established timelines.
Demonstrate expertise of the Personal Options services program, applicable West Virginia waiver programs, and Palco policies.
Educate and mentor participants and/or their designated representative on their rights, responsibilities, and risks in the program;
Monitor and evaluate participants or their designated representative on their ability to participate in the program.
Assist members and representatives, as appropriate, in developing and implementing their initial service/spending plan and subsequent updates.
Monitor service/spending plan utilization.
Report and respond to all member/representative complaints and grievances regarding FMS and Resource Consulting services.
Act as a mandatory reporter and report and respond to all required incidents, including, but not limited to, any allegations of reports of suspected abuse, neglect, and exploitation.
Use a person-centered approach in all interactions with participants.
Thoroughly and accurately document visits with participants on a company-issued laptop using professional and detailed language.
Log events and run reports electronically.
Perform required administrative tasks daily to include calling to schedule and/or confirm upcoming visits and responding to company emails and calls.
Follow operational procedures as defined by Palco.
Participate in shadowing opportunities with new resource consultants as requested and attend and participate in periodic training sessions as required by Palco.
Distribute new information to participants on your caseload in a timely manner.
Display care in use of company equipment and data in accordance with company policies, including HIPPA privacy practices.

Requirements

What you’ll need

A minimum of three years of experience working with the public is required.
Experience as a patient navigator, community connector, community health worker, lay health advisor, health educator, or case manager preferred.
High School Diploma or equivalent required.
Travel is required.
Must possess professional verbal and written communication skills.
Must be able to electronically document visits.
Must possess proficient skills with Microsoft Office, Microsoft Outlook, and Internet.
Must possess good problem-solving skills.
Must be willing to work with people of all ages and disabilities.
Must have a valid driver’s license and dependable mode of transportation.
Must have and maintain active prepaid or contract cell phone plan for continual communication between participants, management, and/or company leadership.
Must be able to pass a criminal background check, maltreatment check.

Benefits

Comp & perks

Generous Paid time off.
Annual bonus potential.
Retirement Savings: We will support you as you save for your future.
Career Growth Opportunities: We help you thrive, so together, we can grow.
Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.
Employer shared Health Insurance cost
Employer paid Disability Insurance
Employer paid Life and AD&D Insurance
Vision Insurance
Cancer Insurance
Voluntary Life Insurance
Remote work environment
Paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementpatient navigationcommunity health workhealth educationservice planningdocumentationproblem-solvingadministrative tasksincident reportingHIPAA compliance

Soft Skills

verbal communicationwritten communicationmentoringinterpersonal skillsorganizational skillsattention to detailcare in equipment useperson-centered approachresponsivenessadaptability

Certifications

High School Diplomavalid driver's licensecriminal background checkmaltreatment check