Ensure stability and reliability of mission-critical workflows built on Palantir software
Gather signal by going on call — resolving problems before the customer is impacted
Drive product change, shape internal tooling, and refine operational processes
Rapidly address issues as they arise with quick and effective solutions
Advocate for workflow or product improvements after immediate issues are resolved
Engage directly with problems, simplify, automate, and enhance system resilience
Synthesize learnings from support into best practices and clear documentation

Requirements

Background in Computer Science, Engineering, Information Systems, or other technical field.
Ability to work independently and collaboratively to solve ambiguous technical and operational challenges
Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
Proficiency in Python, Java, and SQL
Familiarity with parallel data processing and Spark job optimization
Strong organizational skills and attention to detail, with the ability to prioritize effectively
Resourcefulness and creativity in fast-paced dynamic environments
Experience with root cause analysis and documenting solutions for broader impact
Enthusiasm for hands-on problem solving, continuous improvement, and knowledge sharing

Benefits

Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance
Employees are automatically covered by Palantir’s basic life, AD&D and disability insurance
Commuter benefits
Take what you need paid time off, not accrual based
2 weeks paid time off built into the end of each year (subject to team and business needs)
10 paid holidays throughout the calendar year
Supportive leave of absence program including time off for military service and medical events
Paid leave for new parents and subsidized back-up care for all parents
Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation
Stipend to help with expenses that come with a new child
Employees can enroll in Palantir’s 401k plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonJavaSQLparallel data processingSpark job optimizationroot cause analysisproblem solvingdocumentationsystem resilienceoperational processes

Soft Skills

independent workcollaborative workcommunication skillsorganizational skillsattention to detailresourcefulnesscreativityprioritizationenthusiasm for improvementknowledge sharing