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PAJ

Bilingual Customer Support Agent – German/Brazilian Portuguese

PAJ

Customer Support Agent providing assistance for GPS alarms. Collaborating with international teams while working remotely from home.

Posted 5/19/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Act as the primary point of contact and reach out to customers when a tracker triggers an alarm, always with calm, empathy, and clarity.
  • Handle requests via phone, chat, or email, offering practical, customer-focused solutions.
  • Accurately record and document each interaction, ensuring information is complete for the next agent.

Requirements

What you’ll need
  • Fluency in German and Portuguese, with professional communication skills in English.
  • Empathetic, clear, and positive communication.
  • Team spirit and willingness to collaborate with international colleagues.
  • Ability to remain calm and professional under pressure.
  • Commitment to delivering high-quality support, both spoken and written.

Benefits

Comp & perks
  • Collaborative environment: we work as a team and support one another, especially during challenging times.
  • Growth and clarity: well-defined processes, continuous feedback, and real opportunities for development.
  • Modern tools: training, support, and technology to help you perform at your best.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
empathyclear communicationpositive communicationteam spiritcollaborationcalmness under pressureprofessionalismcommitment to quality support