Lead Collection Associate, US Accounting

PairSoft

Collection Analyst managing customer account portfolios and ensuring timely collections in a remote role. Collaborating with cross-functional teams to resolve billing disputes and maintain cash flow.

Posted 6/27/2026full-timeRemote • California, Colorado, Florida, Illinois, Kansas, Kentucky, Missouri, Montana, New Hampshire, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah • 🇺🇸 United StatesSenior💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee and manage a portfolio of customer accounts, ensuring collections are done promptly and in compliance with company policies.
Initiate and follow up with customers via email or phone regarding collecting outstanding balances due, uncover disputes and resolve payment delay issues.
Update the collections report with detailed records of collections activities, payment arrangements, and communications with customers.
Work closely with billing and account management to ensure escalated disputes are resolved in a timely manner.
Regularly monitor and analyze aging reports to prioritize accounts for collection based on outstanding balances and risk factors.
Assist with ad hoc projects and tasks as directed by management related to collections strategy, reporting and process improvements.

Requirements

What you’ll need

Bachelor's Degree in finance, accounting or business - related discipline preferred
Minimum of 3 years' work experience is required
Excellent customer service orientation and interpersonal skills
Good analytical and problem solving skills
Superior attention to detail and accuracy

Benefits

Comp & perks

Medical/Dental/Vision and HRA with minimal employee contribution
Group term life (up to $250,000 coverage)
Short-term /Long-term disability - company paid
401(k) program with up to 3% employer match at each paycheck
Up to 12 weeks paid with benefits of Family Medical Leave
Flexible time off and paid holidays
Employee Assistance Program
Collaborative start-up culture
Opportunity to grow your career with a rapidly growing organization with leadership commitment to promote from within first

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collections managementaccount managementfinancial analysisreportingdispute resolutionpayment arrangementsrisk analysisprocess improvement

Soft Skills

customer service orientationinterpersonal skillsanalytical skillsproblem solvingattention to detailaccuracy

Certifications

Bachelor's Degree in financeBachelor's Degree in accountingBachelor's Degree in business