Lead Conversion Specialist, Credit Services

Paired

Lead Conversion Specialist converting inbound consumer leads for a U.S. credit services company.

Posted 8/5/2026full-timeRemote • 🇿🇦 South AfricaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the full sales cycle, including lead nurturing, follow-up, and closing, while maintaining strong communication and organizational skills. Capable of building rapport with clients and providing consultative support in sensitive financial discussions.

Highest-signal resume keywords

Lead NurturingAppointment SettingSales ClosingConsultative CommunicationCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Process ManagementLead QualificationFollow-Up CampaignsRecord KeepingSales Script Development

Soft Skills

Emotional IntelligenceTrust BuildingOrganizational SkillsIndependent WorkResponsive Communication

Tools & Technologies

SlackCRM Systems

Industry Keywords

Inbound LeadsConsumer SalesFinancial ConcernsConsultationsConversion Targets

About the role

Key responsibilities & impact

Own the full inbound lead intake and sales process from initial contact through closing
Respond immediately to new leads through phone calls, text messages, email, Slack, and automated follow-up campaigns
Conduct qualification calls to assess prospects’ situations and credit report concerns
Identify and filter out unqualified leads using established qualification guidelines
Build rapport with potential clients and explain services and next steps
Nurture leads through timely, personalized follow-ups
Schedule qualified prospects for consultations with attorneys or the appropriate internal team
Progress toward independently closing qualified opportunities
Maintain accurate records of conversations, qualification results, follow-ups, and outcomes
Monitor Slack and incoming lead channels in real time during working hours
Help develop sales scripts, qualification criteria, follow-up sequences, and intake best practices
Provide feedback on lead quality, recurring objections, and conversion improvement opportunities
Meet or exceed appointment-setting, conversion, and revenue targets

Requirements

What you’ll need

Proven experience in sales, particularly lead nurturing, follow-up, appointment setting, and closing
Experience managing warm or inbound consumer leads through a full sales cycle
Strong spoken and written English
Natural, confident, and consultative communication style
High emotional intelligence and ability to build trust quickly
Strong critical-thinking skills and sound judgment regarding lead quality
Comfortable discussing sensitive financial or credit-related concerns with consumers
Highly organized and consistent with follow-ups
Able to work independently in a fast-moving, early-stage environment
Comfortable helping build processes without formal systems or a fully developed CRM
Able to remain active and responsive on Slack throughout the workday
Availability to work during U.S. Eastern Time business hours

Benefits

Comp & perks

Competitive salary (USD)
Work From Home
Flexible hours