Call Routing Specialist – Ringba, CallGrid

Paired

Buyer Operations specialist in performance-driven insurance lead generation, configuring call routing infrastructure and troubleshooting buyer issues for optimal operations.

Posted 7/6/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Configure and manage call routing in Ringba and CallGrid, including ring trees, ping targets, and RTB settings
Set up new ping targets and buyer integrations for real-time call bidding
Run call flow tests to confirm routing configurations are working correctly
Investigate and resolve ping failures across active buyer connections
Act as the first point of contact for buyer troubleshooting, diagnosing and resolving issues as they come up
Manage day-to-day buyer communications
Investigate billing and reconciliation discrepancies at the request of the accounting team

Requirements

What you’ll need

Working knowledge of Ringba and CallGrid
Hands-on experience configuring call routing infrastructure: ring trees, ping targets, RTB, and concurrent call management
Ability to diagnose and troubleshoot call flow issues independently
Strong communication skills for managing buyer relationships and industry contacts
Comfort navigating technical platforms and resolving issues under time pressure
Experience in a call-based lead generation or performance marketing environment
Existing relationships in the inbound call space
Familiarity with real-time bidding for inbound calls

Benefits

Comp & perks

Remote Working for US Company
Exposure to new technology & trend
Competitive Salary

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Call Routing ConfigurationRing TreesPing TargetsRTB SettingsConcurrent Call Management

Soft Skills

Strong Communication SkillsProblem-Solving Under Pressure