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Paired

Call Routing Specialist – Ringba, CallGrid

Paired

Buyer Operations specialist in performance-driven insurance lead generation, configuring call routing infrastructure and troubleshooting buyer issues for optimal operations.

Posted 7/6/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in configuring and managing call routing systems, particularly in Ringba and CallGrid, while effectively troubleshooting and resolving buyer-related issues. Strong communication skills are essential for maintaining relationships in the inbound call space and managing day-to-day buyer communications.

Highest-signal resume keywords
Ringba ConfigurationCallGrid ManagementCall Routing InfrastructureTroubleshooting Call Flow IssuesReal-Time Bidding Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Call Routing ConfigurationRing TreesPing TargetsRTB SettingsConcurrent Call Management
Soft Skills
Strong Communication SkillsProblem-Solving Under Pressure
Industry Keywords
Call-Based Lead GenerationPerformance MarketingInbound Call SpaceBuyer RelationshipsBilling Reconciliation

About the role

Key responsibilities & impact
  • Configure and manage call routing in Ringba and CallGrid, including ring trees, ping targets, and RTB settings
  • Set up new ping targets and buyer integrations for real-time call bidding
  • Run call flow tests to confirm routing configurations are working correctly
  • Investigate and resolve ping failures across active buyer connections
  • Act as the first point of contact for buyer troubleshooting, diagnosing and resolving issues as they come up
  • Manage day-to-day buyer communications
  • Investigate billing and reconciliation discrepancies at the request of the accounting team

Requirements

What you’ll need
  • Working knowledge of Ringba and CallGrid
  • Hands-on experience configuring call routing infrastructure: ring trees, ping targets, RTB, and concurrent call management
  • Ability to diagnose and troubleshoot call flow issues independently
  • Strong communication skills for managing buyer relationships and industry contacts
  • Comfort navigating technical platforms and resolving issues under time pressure
  • Experience in a call-based lead generation or performance marketing environment
  • Existing relationships in the inbound call space
  • Familiarity with real-time bidding for inbound calls

Benefits

Comp & perks
  • Remote Working for US Company
  • Exposure to new technology & trend
  • Competitive Salary