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About the role
Key responsibilities & impact- Serve as the first point of contact in all client Slack channels.
- Acknowledge client requests promptly and ensure clients feel heard and supported.
- Route questions and requests to the appropriate internal team members (media buyers, editors, automations specialists, etc.).
- Relay accurate information back to clients and ensure all requests are fully resolved.
- Handle common client inquiries using the LEADFUSE FAQ library and internal resources.
- Own the onboarding process from the moment a new client is added.
- Guide clients through the Client Launch Hub and ensure all onboarding requirements are completed.
- Follow up proactively with clients who stall during onboarding.
- Host onboarding calls and walk clients through required technical setup, including app access, phone numbers, and platform configuration.
- Maintain a daily presence across client communication channels.
- Deliver weekly performance updates using reporting provided by internal teams.
- Host weekly client check-in calls.
- Monitor client satisfaction and identify potential issues before they become problems.
- Ensure clients consistently receive the services they are paying for.
- Manage the project management system for all client-related requests.
- Log, assign, track, and follow up on tasks requiring support from internal teams.
- Keep clients informed on progress and completion timelines.
- Ensure no request remains unresolved or overlooked.
Requirements
What you’ll need- Excellent written and verbal English communication skills.
- Professional, friendly, and client-focused communication style.
- Strong organizational skills with exceptional attention to detail.
- Proven ability to manage multiple priorities and follow through consistently.
- Ability to follow established processes, systems, and checklists.
- Comfortable using:
- - Slack
- - CRM platforms
- - Project management tools
- - Internal knowledge bases and documentation
- Ability to host client-facing onboarding and check-in calls via video.
- Reliable high-speed internet connection.
- Availability to work U.S. business hours with at least 4–6 hours overlap with Pacific Time (PST).
- Available Monday through Friday.
- Preferred Qualifications
- Experience in Customer Success, Account Management, Client Onboarding, or Client Support.
- Experience working in an agency environment or service-based business.
- Familiarity with project management platforms such as:
- - ClickUp
- - Asana
- - Trello
- - Monday.com
- Basic understanding of CRMs and digital marketing concepts.
- Demonstrated success in client retention, customer satisfaction, or account growth.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Paired Website LinkedIn All Job Openings 1 - 10 employees 🤝 B2B 🎯 Recruiter 👥 HR Tech B2B
- Recruitment
- HR Tech Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients. Client Success Manager Job not on LinkedIn 🔥 10 minutes ago 🇲🇽 Mexico – Remote 💵 $1.5k - $2.5k / month ⏰ Full Time 🟠 Senior 🤝 Client Partner Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Serve as the first point of contact in all client Slack channels.
- Acknowledge client requests promptly and ensure clients feel heard and supported.
- Route questions and requests to the appropriate internal team members (media buyers, editors, automations specialists, etc.).
- Relay accurate information back to clients and ensure all requests are fully resolved.
- Handle common client inquiries using the LEADFUSE FAQ library and internal resources.
- Own the onboarding process from the moment a new client is added.
- Guide clients through the Client Launch Hub and ensure all onboarding requirements are completed.
- Follow up proactively with clients who stall during onboarding.
- Host onboarding calls and walk clients through required technical setup, including app access, phone numbers, and platform configuration.
- Maintain a daily presence across client communication channels.
- Deliver weekly performance updates using reporting provided by internal teams.
- Host weekly client check-in calls.
- Monitor client satisfaction and identify potential issues before they become problems.
- Ensure clients consistently receive the services they are paying for.
- Manage the project management system for all client-related requests.
- Log, assign, track, and follow up on tasks requiring support from internal teams.
- Keep clients informed on progress and completion timelines.
- Ensure no request remains unresolved or overlooked. 🎯 Requirements
- Excellent written and verbal English communication skills.
- Professional, friendly, and client-focused communication style.
- Strong organizational skills with exceptional attention to detail.
- Proven ability to manage multiple priorities and follow through consistently.
- Ability to follow established processes, systems, and checklists.
- Comfortable using:
- - Slack
- - CRM platforms
- - Project management tools
- - Internal knowledge bases and documentation
- Ability to host client-facing onboarding and check-in calls via video.
- Reliable high-speed internet connection.
- Availability to work U.S. business hours with at least 4–6 hours overlap with Pacific Time (PST).
- Available Monday through Friday.
- Preferred Qualifications
- Experience in Customer Success, Account Management, Client Onboarding, or Client Support.
- Experience working in an agency environment or service-based business.
- Familiarity with project management platforms such as:
- - ClickUp
- - Asana
- - Trello
- - Monday.com
- Basic understanding of CRMs and digital marketing concepts.
- Demonstrated success in client retention, customer satisfaction, or account growth. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
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Hard Skills & Tools
Client OnboardingProject ManagementCRM PlatformsDigital Marketing ConceptsClient Retention
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationOrganizational SkillsAttention to DetailClient-Focused Communication