Customer Service Representative – Cycling

Paired

Customer Service Representative providing exceptional service for a US cycling company. Assisting with inquiries, order management, and ensuring customer satisfaction remotely.

Posted 6/8/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle customer inquiries and provide information about cycling products and services.
Assist customers with product selection, order placement, and tracking.
Resolve customer complaints and issues in a professional and timely manner.
Process returns and exchanges according to company policies.
Ensure customer satisfaction through effective communication and follow-up.
Collaborate with cross-functional teams to address customer needs and improve service delivery.
Maintain accurate customer records and update information as necessary.
Stay up-to-date with industry trends and product knowledge.

Requirements

What you’ll need

Previous experience in customer service, preferably in the cycling industry.
Strong written and verbal communication skills.
Ability to provide excellent customer service and resolve issues in a professional manner.
Basic knowledge of cycling products and industry trends.
Proficiency in computer systems and software for order management and customer support.
Ability to work independently and manage time effectively.
Flexibility to work in a remote position and handle a high volume of customer inquiries.

Benefits

Comp & perks

USD salary
Flexible hours
Remote work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceorder managementproduct knowledgeissue resolution

Soft Skills

communicationproblem-solvingtime managementindependenceflexibility