COO

Paired

COO for a DTC brand in home & comfort focusing on operational excellence and cross-team accountability. Role involves direct collaboration with the CEO for seamless operations and growth.

Posted 5/28/2026full-timeRemote • 🇦🇷 ArgentinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

This is a hands-on COO role, not a strategy-deck role. We need an operator who takes full ownership across all teams, makes sure things actually get done, holds people accountable, and rolls up their sleeves to do it themselves when needed.
You’ll report directly to the CEO and co-founder, take operations off their plate piece by piece, and grow into full company-wide operational ownership. The goal is simple: the founders focus on vision, brand, and growth, while you make sure the entire machine runs smoothly end to end.
Supply Chain & Sourcing — Supplier relationships and negotiations, COGS optimization, lead times, inventory planning, demand forecasting, reducing single-supplier dependency.
Product Operations — Driving new product development speed and quality, ensuring compliance (labels, washing tags, legal requirements), feeding return and customer data into product improvement.
Fulfillment & Logistics — Delivery performance, 3PL and warehouse management across regions, shipping cost control, Q4 peak planning.
Customer Experience — Support operations, CSAT, returns, refunds, chargeback and dispute handling.
Finance & Data — P&L oversight, SKU-level profitability, cash flow visibility, working with accountants, building operational reporting.
Systems & Automation — Tool consolidation, workflow automation, SOPs, AI-driven process optimization.
People & HR Ops — Hiring, onboarding, team structure, contractor management, accountability across departments.
Front-End Coordination — Ensuring the operational side of marketing (website backend, tracking, integrations, CRO infrastructure) runs smoothly and coordinates cleanly with the founders’ paid acquisition and brand work.
Legal & Compliance — Overseeing IP and brand protection, contracts, and regulatory compliance across markets (with external counsel)

Requirements

What you’ll need

Young, hungry, and flexible: a machine and a true operator who wants to build, not just delegate
Genuinely cross-functional: you’ve owned supply chain AND fulfillment AND CX AND finance/systems, not just one specialty
Experience at a similar-size DTC/e-commerce brand (8-9 figure revenue) is a must
Hands-on and execution-driven: you spot problems before they’re raised and fix them, doing it yourself when needed
Strong at holding teams and external partners (suppliers, agencies) accountable
Systems thinker who builds processes that scale, not just firefights
Fluent English, comfortable working across US and EU time zones
Direct, no-nonsense, transparent communicator
Self-directed: thrives with autonomy, doesn’t need hand-holding
Not a fit: the cocky, 20-years-experience type who only tells people what to do and won’t get into the work themselves. We want someone with real experience who still loves rolling up their sleeves.
Nice to Have
Experience with China-based manufacturing and supplier management
Multi-market operations (US + EU + AU) and cross-border logistics
Finance or consulting background with real operational execution
Experience scaling a business through rapid growth

Benefits

Comp & perks

High-impact role with real ownership and autonomy
Direct partnership with the founders
Fast-moving, high-growth environment with room to build
Performance-based bonus on top of base, tied to clear KPIs
Growth path into full COO ownership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

supply chain managementfulfillment operationscustomer experience managementP&L oversightinventory planningdemand forecastingworkflow automationproduct developmentlegal compliancecontract management

Soft Skills

accountabilitycross-functional collaborationproblem-solvingdirect communicationself-directionflexibilitytransparencyteam leadershipprocess buildingexecution-driven