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Bilingual Community Engagement Specialist – Weekends
Pair TeamBilingual Community Engagement Specialist enrolling underserved patients in Pair Team’s Medicaid and Medicare care programs. Building trust through virtual and in-person outreach while managing enrollment metrics and partner communications.
Core Competencies
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Demonstrates expertise in outreach and engagement strategies to enroll individuals in health programs, utilizing strong communication skills and technology platforms to manage the enrollment process effectively. Bilingual proficiency in English and Spanish enhances the ability to connect with diverse communities and improve their wellbeing.
ATS Keywords
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About the role
Key responsibilities & impact- Identify, outreach, engage, and enroll individuals into the program virtually through phone, text, and email, and in person at clinic, community-based organization, and health-system partner locations
- Listen openly to eligible members, meet them where they are, and conduct multiple outreaches as needed
- Educate partners about Pair Team’s services and link eligible members to the Enhanced Care Management program
- Explain Enhanced Care Management services and benefits to hesitant or distrustful members
- Build trust with eligible members and enroll them in the program
- Promote timely communication among internal teams and clinic, community-based organization, and health-system partners
- Meet key enrollment metrics and support improved wellbeing of underserved communities
- Manage the end-to-end enrollment funnel and support members’ continuation in the process
- Provide consistent updates on funnel stages, delays, and blockers
- Use all additional internal and external technology tools required for the position
Requirements
What you’ll need- Physically located in the United States
- Quiet, HIPAA-compliant, internet-connected space for virtual operations
- 1+ year of experience working in a metric- or quota-driven environment
- Dedicated to working within and improving the community they are part of
- Results-driven with a proven track record of exceeding performance indicators
- Bilingual English/Spanish proficiency in reading, writing, speaking, and listening
- Strong technical skills and comfort using multiple technology platforms
- Valid driver’s license and auto liability insurance
- Preferred: experience with high-volume outreach and engagement campaigns
Benefits
Comp & perks- Comprehensive health, vision & dental insurance
- Employer-sponsored 401k plan
- Flexible vacation policy – take the time you need to recharge
- Equipment provided for the role, including laptop and monitor
- Monthly $100 work from home expense stipend for WFH days
- Mileage/gas reimbursement for on-site days
- Opportunity for rapid career progression with room for personal growth