Case Management Specialist – Non-Bilingual

Pair Team

Lead Care Manager responsible for supporting individuals with serious health needs in community-based healthcare. Utilizing evidence-based approaches to promote engagement and achieve health goals in a collaborative environment.

Posted 7/29/2026full-timeMerced • California • 🇺🇸 United StatesJunior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management and health goal facilitation, utilizing evidence-based approaches and relationship-based strategies to support individuals in achieving wellness objectives. Proficient in collaboration with multidisciplinary teams and community resources to enhance member engagement and care continuity.

Highest-signal resume keywords

Case Management ExperienceCultural FluencyEmpathyCollaboration in Multidisciplinary TeamsTechnical Proficiency with CRM Databases

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Health Goal IdentificationEvidence-Based ApproachesCare Plan DevelopmentMetrics ComplianceBarrier IdentificationCommunity Support Navigation

Soft Skills

Organizational SkillsPatience Under AdversityRelationship Building

Tools & Technologies

CRM DatabasesExcelWordEmailVideo Conferencing

Certifications & Qualifications

Valid Driver’s LicenseAuto Liability Insurance

Industry Keywords

Health Action PlanShared Care PlanEnhanced Care ManagementTelephonic OutreachSocial Support Navigation

About the role

Key responsibilities & impact

Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
Use relationship-based strategies to support members with social support navigation
Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
Supports nurse care manager, behavioral health care manager, and Community Engagement Specialist with delegated tasks
Collaborates on care issues with Enhanced Care Management team
Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
Identify and break down barriers ensuring individuals’ continuation with the program
Assists individuals in securing connection to community supports
Coordinate physical care management appointments through collaboration with external and internal providers
Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

Requirements

What you’ll need

1+ years of general work experience (Case Management preferred)
You are physically located in California
Strong understanding of cultural fluency
High degree of empathy
Ability to work collaboratively in a multidisciplinary team
An eye for optimization
Organizational skills
Ability to remain patient when faced with adversity
Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
A valid driver’s license and auto liability insurance

Benefits

Comp & perks

Comprehensive health, vision & dental insurance
401k
Monthly $100 work from home expense stipend for your WFH days
Gas reimbursements for your on-site engagement days
Flexible vacation policy -- take the time you need to recharge!
We provide all of the equipment needed for the role
Opportunity for rapid career progression with plenty of room for personal growth!