Bilingual Case Manager, Spanish Speaker
Pair Team
Bilingual Case Manager, Spanish Speaker
Pair Team
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $22 - $25 per hour
Job Level
Junior
About the role
- Lead Care Manager responsible for outreaching and engaging individuals living with Serious Mental Illness/Substance Use Disorder, experiencing homelessness, and/or those with high medical needs
- Maintain an ongoing caseload using evidence-based approaches to promote engagement and achievement of health goals
- Use relationship-based strategies to support members with social support navigation and build trust with hesitant or distrusting individuals
- Conduct periodic telephonic and SMS outreach for timely follow-up
- Work with members to identify health/wellness goals and incorporate them into Health Action Plans/Shared Care Plans
- Support nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
- Collaborate on care issues with Enhanced Care Management team via systematic case reviews and clinical consultations
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
- Identify and break down barriers to ensure individuals’ continuation with the program
- Assist individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
- Coordinate physical care management appointments through collaboration with external and internal providers
- Utilize external and internal online platforms (CRM, teleconferencing, documentation tools) to collaborate with team members and carry out daily tasks
- Perform primarily remote work (~90%) with 1-2 community on-site visits per month alongside a PairMate
Requirements
- 1+ years of general work experience (Case Management preferred)
- You are physically located in Ventura County, California
- Field Ops requires reliable transportation for engagement at clinic, community based organization, and health system partner locations
- Virtual Ops requires a quiet, HIPAA compliant and internet connected space
- Bilingual – English/Spanish
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Strong technical skills and comfort with technology innovation; experience with CRM databases, basic Excel, Word, email, and video conferencing
- A valid driver’s license and auto liability insurance
- Preferred: Demonstrated professional or personal lived experience with homelessness, Severe Mental Illness/Substance Use Disorder, or complex chronic needs
- Preferred: 2+ years of case management experience
- Preferred: Experience with motivational interviewing
- Preferred: Knowledge of medical terminology
- Must pass pre-employment background check (criminal history, reference checks, driving records if vehicle use required)
- Pair Team participates in E-Verify to verify employment eligibility