Operations

• Directly manage and support a team of CHWs & RNs, providing regular 1:1 coaching and performance feedback
• Ensure high-quality care delivery and documentation across the team through ongoing review and coaching
• Monitor performance metrics (e.g., outreach, engagement, documentation) and intervene early to address gaps
• Serve as the first point of contact for escalations related to members, workflow, or field activity
• Support onboarding and training for new CHWs and contribute to SOP development and updates
• Foster a collaborative and mission-driven team culture that centers trust-building and member advocacy
• Collaborate with interdisciplinary teammates (e.g., RN Care Managers, Behavioral Health Care Managers) to ensure coordinated support
• Participate in team huddles, case reviews, and cross-functional meetings to improve care delivery and communication
• Participate in field-based member visits as needed to support team development and engagement

Care Operations Manager

Technical Operations Analyst

Operations Manager

Manager, Patient Access – Reimbursement Operations

Director, Sales Operations

Deputy Director, Operations