Senior Learning Operations Manager
SAE International
Director of Care Operations
Pair Team
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $175,000 - $200,000 per year
Job Level
Lead
About the role
- Oversee the day-to-day operations of our Enhanced Care Management (ECM) program to ensure delivery targets are consistently achieved
- Grow and manage a large, multi-disciplinary care operations team, which includes case managers, nurses and behavioral health providers
- Manage the P&L, including unit economics, for your service line
- Design and optimize workflows, processes, and staffing models to balance scalability, growth, and patient experience
- Collaborate with thought partners in product, clinical, finance and growth to ensure operational readiness for new initiatives
- Introduce and operationalize performance metrics to drive accountability in alignment with organizational priorities
- Lead change management efforts as they arise; which include but aren’t limited to: reorganizations, KPI rollouts, growth initiatives, etc.
Requirements
- 8+ years of experience in operations with at least 5+ years of experience leading large-scale, clinical/clinical adjacent teams
- Experience with managing a P&L, including unit economics
- Well versed in driving key performance metrics, building a high-performing team, and change management
- A track record of success in healthcare and a strong understanding of its regulatory requirements
- Ownership mindset – own driving results for the mission, business, and customer experience
- Strong collaboration skills with thought partners from product, clinical and finance teams
- Strong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no “red tape”)
- Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder
- Bonus points for additional experience in ECM, Medicaid, or value-based care settings; scaling field-based care delivery models, introducing new performance frameworks, and/or coaching managers through transitions
- Able to flex to a PST-based schedule to support your California-based care team
Benefits
- Competitive salary: $175,000 - $200,000
- Equity compensation package
- Flexible vacation policy – take the time you need to recharge
- Comprehensive medical, dental, and vision coverage
- 401(k) through Guideline
- 100% company-sponsored short and long-term disability and life insurance
- Subsidized backup childcare and caregiver supports through Wellthy
- Work entirely from the comfort of your own home
- Monthly $100 work from home expense stipend
- We provide the equipment needed for the role
- Opportunity for rapid career progression with plenty of room for personal growth!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L managementunit economicsperformance metricschange managementworkflow designprocess optimizationstaffing modelsoperations managementclinical team leadershiphigh-performing team building
Soft skills
collaborationownership mindsetaccountabilityleadershipadaptabilitycommunicationproblem-solvingstrategic thinkingteam managementinitiative
