Bilingual Case Manager, Spanish Speaking
Pair Team
Bilingual Case Manager, Spanish Speaking
Pair Team
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $25 per hour
Job Level
Junior
About the role
- Play a critical role in a whole-person, interdisciplinary care model engaging individuals living with Serious Mental Illness/Substance Use Disorder, experiencing homelessness, and/or with high medical needs
- Maintain ongoing caseload of individuals using evidence based approaches to promote engagement and achievement of health goals
- Use relationship-based strategies to support members with social support navigation and build trust with hesitant or distrusting individuals
- Conduct periodic telephonic and SMS outreach to ensure timely follow-up to members
- Work with members to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
- Support nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
- Collaborate on care issues with Enhanced Care Management team through systematic case reviews and consultation before clinical actions
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
- Identify and break down barriers to ensure individuals’ continuation with the program
- Assist individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
- Coordinate physical care management appointments through collaboration with external and internal providers
- Utilize external and internal online platforms (CRM, video conferencing, basic Excel/Word/email) to collaborate with team members and carry out daily tasks
- Participate in 1-2 community on-site visits per month while performing approximately 90% of duties remotely from home
Requirements
- 1+ years of general work experience (Case Management preferred)
- You are physically located within Alameda County, California or surrounding areas (San Jose, San Francisco, Martinez, Concord, Livermore, Oakland, Alameda, etc)
- Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations
- Virtual Ops requires a quiet, HIPAA compliant and internet connected space
- Bilingual – English/Spanish
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
- A valid driver’s license and auto liability insurance
- Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder (preferred)
- 2+ years of case management experience (preferred)
- Experience with motivational interviewing (preferred)
- Knowledge of medical terminology (preferred)
- Zest for problem solving, seeking answers, and thinking outside the box (preferred)
- Detail-oriented and organized self-starter who is a rockstar multitasker (preferred)
- Reliable and comfortable in an ever-changing environment (preferred)
- Pass a pre-employment background check including criminal history, reference checks, and driving records if role requires vehicle use
- Pair Team participates in E-Verify to verify employment eligibility for new hires
Benefits
- Salary: $22-$25/hour
- Comprehensive health, vision & dental insurance
- 401k
- Monthly $100 work from home expense stipend for your WFH days
- Gas reimbursements for your on-site engagement days
- Flexible vacation policy -- take the time you need to recharge!
- We provide all of the equipment needed for the role
- Opportunity for rapid career progression with plenty of room for personal growth!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementmotivational interviewingmedical terminologyevidence based approacheshealth action planshared care plancommunity supportssocial support navigationtelephonic outreachSMS outreach
Soft skills
cultural fluencyempathycollaborationorganizational skillspatienceproblem solvingdetail-orientedself-startermultitaskingadaptability
Certifications
valid driver’s licenseauto liability insurance