Customer Support

• Confident communication with clients, consumers and third parties via e-mail, chat and letter.
• Solution-oriented and competent support of the request from consumers of the Swedish market.
• Handling of legal issues, such as inquiries from debt counseling agencies, or criminal charges.
• Coordinating client inquiries to the right contact persons, including inquiries about data protection and legal issues.
• Process files in a commercially effective manner and maintain CRM systems.
• Collecting feedback from clients and customers to support the improvement of technology and services.
• Further development of internal processes and structures to strengthen the own team.

Customer Service Representative

Senior Customer Support Agent, Nordics

Digital Customer Experience Lead