Senior Debt Collection Officer – m/f/d
PAIR Finance
full-time
Posted on:
Location Type: Hybrid
Location: Wien • 🇦🇹 Austria
Visit company websiteSalary
💰 €34,000 per year
Job Level
Senior
About the role
- Confident communication with our clients, consumers and third parties (e.g., lawyers) via email, chat and letter, providing solution-oriented and professional handling of inquiries
- Responding to inbound calls as well as actively conducting outbound contact with clients and consumers and processing incoming correspondence from lawyers
- Handling complex legal issues, such as inquiries from debtor counseling centers and legal guardians, the Chamber of Labour, data protection requests and criminal complaints
- Serving as an experienced point of contact for colleagues, clients and consumers on technically complex and legal matters
- Economically efficient handling of case files and maintenance of CRM systems
- Collecting feedback from clients and consumers and supporting improvements to our technology and service
- Further developing internal processes and structures to strengthen the team (e.g., onboarding new employees, improving internal training materials, supporting the onboarding of new clients)
Requirements
- Several years (3+ years) of relevant experience in telephone B2C customer service, specifically in debt collection/accounts receivable management
- Strong service mentality and an eloquent, solution-oriented communication style
- Structured and independent working approach and a high sense of responsibility
- Experience working with international teams and knowledge of debt collection law are each a strong plus
- Fluent German and very good English are required; knowledge of an additional European language is a plus
- Good MS Office skills and an interest in technology
Benefits
- Challenging, varied tasks that provide a steep learning curve in a growing FinTech
- International team (30+ nationalities) with professional colleagues and strong experts
- Flat hierarchies, transparent and appreciative feedback culture, monthly all-hands meetings, annual evaluation & development cycle, and regular 1:1 meetings with your manager
- Well-structured onboarding and colleagues who support and warmly welcome you
- Personal training budget and German and English language courses
- 25 vacation days to support your work–life balance
- Hybrid working model with an office in Vienna's 1st district, fresh fruit, beverages and lunch vouchers on office days for a pleasant workplace
- Summer and winter parties as well as regular team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2C customer servicedebt collectionaccounts receivable managementdebt collection lawCRM systemsMS OfficeGerman languageEnglish languageadditional European language
Soft skills
confident communicationsolution-orientedstructured working approachindependent workinghigh sense of responsibilityservice mentalityeloquent communicationteam collaborationfeedback collectionprocess improvement