Senior Client Success Manager

#paid

Senior Client Success Manager managing key accounts at #paid, connecting creators with iconic brands. Overseeing complex creator marketing programs and ensuring client objectives are met.

Posted 5/21/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $90,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity
Daily tasks include: running program kick-off calls, finalizing program briefs, building creator rosters, contracting creators, scheduling content creation and posts, tracking performance, and leading post-campaign reviews
Build and maintain strong relationships across multiple client stakeholders and departments, acting as a strategic advisor to internal initiatives and broader marketing objectives
In partnership with sales leads you will identify, qualify, and pursue upsell and expansion opportunities across your book of business (100% existing clients)
Own and drive client happiness through: fast response times to inquiries, maintaining professionalism in all interactions, and ownership of individual NPS scores
Understand and consult on internal client processes, pain points, and bottlenecks to align #paid's approach to their strategic priorities
Manage multiple programs simultaneously with periods of varying workload and complexity
Proactively identify process inefficiencies and knowledge gaps, collaborating with peers and your Team Manager to implement improvements
Partner closely with cross-functional internal stakeholders to ensure timely delivery, feedback resolution, and continuous improvement
Collaborate with Sales on customer growth and expansion by providing insights, surfacing opportunities, and presenting value-based solutions
Maintain accurate records in Salesforce and other internal systems to track account health, campaign details, and revenue opportunities

Requirements

What you’ll need

You have at least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts
You’ve owned commercial targets such as revenue retention, upsell quotas, or account growth goals
You have experience in digital and creator marketing and a strong understanding of social media platforms
You create meaningful relationships and deeply understand client campaign goals and broader business objectives
You’re confident in communicating with senior stakeholders, from Influencer Marketing Managers to CMOs
You’re detail-oriented, organized, and thrive in managing multiple complex accounts at once
You’re data-driven, using insights to tell compelling stories and guide decisions
You’re a strong collaborator who shares learnings, best practices, and resources with your team
You have a growth mindset and consistently seek feedback for self-improvement
Experience working with enterprise-level clients in agency or creator tech is highly preferred

Benefits

Comp & perks

Flexible vacation policy
Competitive vision, dental and health benefits
Team offsites and working hubs
Socials (yes, even remotely)
L&D budgets
RRSP/401K Matching Programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

digital marketingcreator marketingsocial media platformsdata analysiscampaign managementaccount managementperformance trackingNPS (Net Promoter Score)upsell strategiesrevenue retention

Soft Skills

relationship buildingcommunicationorganizational skillsdetail-orientedcollaborationproblem-solvinggrowth mindsetclient-facing experiencestrategic advisingtime management