Director, Commercial Sales

PagerDuty

Director of Commercial Sales at PagerDuty managing Territory Account Executives. Leading growth strategies for complex multi-product sales with Fortune 500 and Global 2000 companies.

Posted 5/4/2026full-timeRemote • Alaska, Hawaii, Iowa, Louisiana, Mississippi, New Mexico, New York, Oklahoma, Rhode Island, South Dakota, Virginia, West Virginia, Wyoming • 🇺🇸 United StatesLead💰 $119,000 - $181,500 per yearWebsite

About the role

Key responsibilities & impact

Lead a team of Territory Account Executives to consistently meet or exceed monthly, quarterly and annual sales targets.
Work collaboratively with cross-functional leaders to meet sales targets and efficiently qualify existing account expansion opportunities.
Coach the team to orchestrate internal resources and lead value-based sales cycles, articulating PagerDuty's unique value proposition to executive stakeholders and delivering predictable business through forecasting and pipeline management.
Ensure the team is executing strategic account plans to protect and grow revenue through a deep understanding of the customer’s strategic business priorities, organizational structure and decision authority.
Lead the team to develop comprehensive territory strategies aligning with existing account growth objectives within the Enterprise segment.
Guide the team in building pipeline and demand leveraging marketing, alliances, and other programs.
Establish frameworks for the team to manage a territory of key accounts portfolios while maintaining high customer engagement and satisfaction levels.
Drive adoption of PagerDuty's MEDDPICC opportunity qualification and "Command of the Message" sales methodology through a consistent weekly operating cadence.
Oversee the team’s pipeline 4 quarters ahead to ensure a healthy pipeline with 4X coverage to plan, and that opportunities are qualified and progressing to closure by the forecasted close date.
Performance management to attract and retain top sales talent.

Requirements

What you’ll need

8+ years of quota-carrying field experience in enterprise software and SaaS sales, with demonstrated success in existing account management
5+ years enterprise sales leadership experience with complex, multi-product solutions with a record of successful performance
Proven ability to hire, develop, coach and performance manage a sales team including a strong understanding of our customer’s businesses, executive-level engagement (VP+) and complex stakeholder management
Experience driving team adoption of formal sales methodologies
Track record of accurately forecasting expansion business

Benefits

Comp & perks

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales forecastingpipeline managementaccount managementterritory strategy developmentvalue-based salesMEDDPICCCommand of the Messageperformance managementquota-carrying experienceenterprise software sales

Soft Skills

coachingleadershipcollaborationcustomer engagementstakeholder managementcommunicationstrategic thinkingteam developmentorganizational skillsproblem-solving