Principal Enablement Program Management

PagerDuty

Principal Enablement Program Manager leading strategic enablement initiatives at PagerDuty. Driving revenue attainment, customer adoption, and organizational productivity with multi-modal programs.

Posted 4/20/2026full-timeRemote • Alaska, Hawaii, Iowa, Louisiana, Mississippi, New Mexico, New York, Oklahoma, Rhode Island, South Dakota, Virginia, West Virginia, Wyoming • 🇺🇸 United StatesLead💰 $156,400 - $261,800 per yearWebsite

About the role

Key responsibilities & impact

Serve as a trusted advisor to Sales, Customer Success, Partner, and Product leadership, aligning enablement strategy with business priorities and revenue objectives.
Build and execute partner enablement frameworks that accelerate partner onboarding, competency development, and co-selling effectiveness at scale.
Design, build, and scale enablement programs across sales, customer, partner, and technical audiences using diverse delivery methods (live virtual, self-paced digital, in-person workshops, certifications, etc.) that drive product adoption, reduce time-to-value, and support expansion opportunities.
Own end-to-end program roadmaps, project plans, stakeholder management, and cross-functional coordination.
Maintain clear documentation, intake processes, and governance frameworks.
Develop and manage comprehensive technical certification programs that validate competency, drive adoption, and differentiate our go-to-market motion.
Leverage AI tools and technologies to enhance instructional design, personalize learning experiences, automate content creation, and improve program management efficiency.
Define success metrics, build reporting frameworks, and continuously measure program effectiveness.
Use analytics to optimize content, identify gaps, and demonstrate ROI.
Stay current on enablement best practices, emerging technologies (especially AI in learning), and industry trends. Bring innovative approaches to our enablement practice.

Requirements

What you’ll need

8+ years of related experience leading programs in enablement, sales, customer success, learning & development, or related GTM roles.
5+ years of experience leading multi-modal enablement programs across diverse, global audiences (sales, customers, partners, technical).
Proven track record designing and delivering technical certification programs at-scale to validate both internal and external mastery with our product.
Demonstrated experience building and executing partner enablement programs that drive measurable business outcomes (e.g. in-region enablement and playbooks for partner sellers).
Experience creating customer enablement and education programs that accelerate product/services adoption and expansion.
2+ years of hands-on experience using AI tools for instructional design, content creation, and/or program management.
Experience with Salesforce, enablement platforms (Seismic, Highspot, etc.), and LMS technologies to track KPIs, performance and manage content consumption.
Strong knowledge of sales methodologies (MEDDPICC, Value Selling, Challenger, etc.) and demonstrated ability to train/coach others.
Strong understanding of SaaS business models, sales processes, and customer journey.
Bachelor's degree or higher in Education. Master's Degree in Education highly preferred.
Ability to travel up to 20% (primarily North America, occasionally international).

Benefits

Comp & perks

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enablement strategypartner enablement frameworksprogram roadmapsproject planstechnical certification programssuccess metricsanalyticsinstructional designcontent creationsales methodologies

Soft Skills

trusted advisorstakeholder managementcross-functional coordinationclear documentationgovernance frameworksinnovative approachesmeasurable business outcomestrainingcoachingcommunication

Certifications

Bachelor's degree in EducationMaster's Degree in Education