PagerDuty

Principal Enablement Program Management

PagerDuty

full-time

Posted on:

Location Type: Remote

Location: Alaska • Hawaii • United States

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Salary

💰 $156,400 - $261,800 per year

Job Level

Lead

About the role

  • Serve as a trusted advisor to Sales, Customer Success, Partner, and Product leadership, aligning enablement strategy with business priorities and revenue objectives.
  • Build and execute partner enablement frameworks that accelerate partner onboarding, competency development, and co-selling effectiveness at scale.
  • Design, build, and scale enablement programs across sales, customer, partner, and technical audiences using diverse delivery methods (live virtual, self-paced digital, in-person workshops, certifications, etc.) that drive product adoption, reduce time-to-value, and support expansion opportunities.
  • Own end-to-end program roadmaps, project plans, stakeholder management, and cross-functional coordination.
  • Maintain clear documentation, intake processes, and governance frameworks.
  • Develop and manage comprehensive technical certification programs that validate competency, drive adoption, and differentiate our go-to-market motion.
  • Leverage AI tools and technologies to enhance instructional design, personalize learning experiences, automate content creation, and improve program management efficiency.
  • Define success metrics, build reporting frameworks, and continuously measure program effectiveness.
  • Use analytics to optimize content, identify gaps, and demonstrate ROI.
  • Stay current on enablement best practices, emerging technologies (especially AI in learning), and industry trends. Bring innovative approaches to our enablement practice.

Requirements

  • 8+ years of related experience leading programs in enablement, sales, customer success, learning & development, or related GTM roles.
  • 5+ years of experience leading multi-modal enablement programs across diverse, global audiences (sales, customers, partners, technical).
  • Proven track record designing and delivering technical certification programs at-scale to validate both internal and external mastery with our product.
  • Demonstrated experience building and executing partner enablement programs that drive measurable business outcomes (e.g. in-region enablement and playbooks for partner sellers).
  • Experience creating customer enablement and education programs that accelerate product/services adoption and expansion.
  • 2+ years of hands-on experience using AI tools for instructional design, content creation, and/or program management.
  • Experience with Salesforce, enablement platforms (Seismic, Highspot, etc.), and LMS technologies to track KPIs, performance and manage content consumption.
  • Strong knowledge of sales methodologies (MEDDPICC, Value Selling, Challenger, etc.) and demonstrated ability to train/coach others.
  • Strong understanding of SaaS business models, sales processes, and customer journey.
  • Bachelor's degree or higher in Education. Master's Degree in Education highly preferred.
  • Ability to travel up to 20% (primarily North America, occasionally international).
Benefits
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enablement strategypartner enablement frameworksprogram roadmapsproject planstechnical certification programssuccess metricsanalyticsinstructional designcontent creationsales methodologies
Soft Skills
trusted advisorstakeholder managementcross-functional coordinationclear documentationgovernance frameworksinnovative approachesmeasurable business outcomestrainingcoachingcommunication
Certifications
Bachelor's degree in EducationMaster's Degree in Education