Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops
Develop and present tailored demonstrations, proof-of-concepts, and value propositions that clearly articulate ROI to technical and business stakeholders
Advise customers on best practices for incident response, digital operations, and service reliability throughout pre-sales and implementation processes
Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close
Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes

Requirements

5+ years in solutions consulting, pre-sales, technical account management, or similar customer-facing role
Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations
Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys
Experience working with enterprise customers and navigating complex organizations
Applicants must be currently authorized to work in the United States on a full-time basis.

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaScloud infrastructureDevOpsIT operationsincident responseservice reliabilitysolution designproof-of-conceptsvalue propositionssales processes

Soft Skills

collaborationcommunicationcustomer-facingadvisinginfluencingpresentationproblem-solvingcustomer successfeedbackstrategic thinking