Principal Product Designer
PagerDuty
full-time
Posted on:
Location Type: Hybrid
Location: Portugal
Visit company websiteExplore more
Job Level
About the role
- Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents
- Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences
- Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems
- Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence
- Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts
- Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility
- Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning
Requirements
- 10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products
- 3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications
- Demonstrated experience leading design strategy and influencing product direction
- Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product designUX designinteraction designAI/ML product designautomation designdata-driven applicationsdesign strategyconversational interfacesintelligent agent experiencesAI/UX best practices
Soft skills
cross-functional collaborationmentoringguiding designersfostering innovationexecutive-level communicationstrategic researchuser experience designinfluencing product directionbuilding trustbalancing innovation with user needs