PagerDuty

Enterprise Account Executive

PagerDuty

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Salary

💰 $130,000 - $160,000 per year

Job Level

SeniorLead

About the role

  • Highlight the unique value our products and services provide, addressing the challenges of new prospects and the evolving needs of existing customers.
  • Focus on building long-term relationships by solving customer pain points with tailored solutions.
  • Develop a deep understanding of customer needs to position PagerDuty as a strategic partner for new and current clients.
  • Establish and maintain strong, consultative relationships with new prospects and existing clients.
  • Drive new business and expand existing accounts by identifying upsell and cross-sell opportunities.
  • Effectively manage complex, multi-product sales cycles across new and existing accounts, focusing on delivering strategic outcomes.
  • Lead high-level conversations with senior executives (VP+) to drive interest, align initiatives, and secure support for new projects.
  • Present tailored solutions, building credibility and trust, and demonstrating the value of PagerDuty’s offerings.
  • Focus on acquiring new logos while nurturing and expanding relationships within existing accounts.
  • Utilize a mix of inbound and outbound prospecting, including leveraging marketing, alliances, and BDR programs to identify and qualify new opportunities.
  • Develop tailored strategies to penetrate target accounts and identify decision-makers, influencers, and key stakeholders.
  • Collaborate with internal teams and resources to ensure effective territory and account management.
  • Drive sales cycles by ensuring accurate forecasting, managing pipelines effectively, and closing deals with new and existing customers.
  • Coordinate with internal teams to ensure customer needs are met and all commitments are fulfilled, contributing to long-term strategic growth.
  • Document key customer interactions, including qualification, next steps, and value propositions using frameworks like MEDDICC and COM.
  • Develop a strategic plan to map out target accounts, identify priorities, and collaborate with cross-functional teams to drive growth.

Requirements

  • 8+ years of field sales experience, preferably in SaaS or software sales.
  • 4+ years of experience managing existing accounts and expanding into new areas within those accounts.
  • Enterprise Account Management experience with $500M+, Fortune 500 and Global 2000 companies
  • Previous experience in a multi-product selling environment.
  • Ability to travel approximately 30%.
Benefits
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
field salesaccount managementsales forecastingpipeline managementmulti-product sellingstrategic planningcustomer qualificationupsellingcross-sellingSaaS sales
Soft skills
relationship buildingconsultative sellingcommunicationcollaborationproblem solvingcredibilitytrust buildingstrategic thinkinginfluencingnegotiation