PagerDuty

Senior Product Manager, AIOps

PagerDuty

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $161,000 - $271,000 per year

Job Level

Senior

Tech Stack

CloudSQL

About the role

  • Research customer needs, define, and evangelize a roadmap that reflects the strategic vision for AIOps, taking into account business strategy, technical feasibility, and usability
  • Understand our broader Operations Cloud vision and deliver competitive differentiation by deeply integrating with other elements of our product portfolio
  • Partner with a dedicated group of engineers, data scientists, and designers to deliver and iterate on products and features that address critical customer needs
  • Embrace a “product-led growth mindset” to not only deliver customer value but to also to drive adoption and usage
  • Build partnerships across our integration ecosystem to drive utility, usage and revenue growth.

Requirements

  • 3+ years of experience as a product manager driving the full product lifecycle, including defining and driving success metrics, ideally in B2B SaaS
  • Experience using api-first development practices to design new products and structure requirements
  • Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development
  • Track record of building positive working relationships with engineering, UX design and teams outside of product development
  • Experience working with marketing, sales, and enablement to take a new products to market and driving PLG and SLG adoption post-release
  • Ability to effectively communicate across diverse backgrounds and contexts, and lead through influence using metrics and research
  • Passion for getting things done (and for things you haven’t done, you are naturally curious, driven to learn, and unafraid to ask for help)
  • Proficiency with analytics tools and a track record of data-driven decision-making
  • Strong customer empathy and a curiosity-driven approach to learning their needs.
  • Experience with AI, ML, or Data Science principles
  • Comfort with SQL or data analysis tools
  • A bachelor's degree in mathematics, data analytics, or computer science or related technical field
  • MBA a plus
Benefits
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementB2B SaaSAPI-first developmentUI/UX best practicesusability testingdata-driven decision-makingSQLdata analysisAI principlesML principles
Soft skills
customer empathycuriosity-driven approacheffective communicationleadership through influencebuilding positive relationshipspassion for getting things donedriven to learnability to ask for help
Certifications
bachelor's degree in mathematicsbachelor's degree in data analyticsbachelor's degree in computer scienceMBA