PagerDuty

Senior Director, Platform Product Management

PagerDuty

full-time

Posted on:

Location Type: Remote

Location: Remote • California, New York • 🇺🇸 United States

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Salary

💰 $200,000 - $337,000 per year

Job Level

Senior

Tech Stack

ITSM

About the role

  • Guide product strategy, prioritization, and roadmap allocating resources strategically between innovation and sustaining existing products to optimize business outcomes for:
  • Core services: admin, authentication, security, notification, ingestion, app experience
  • Developer Experience: APIs & Integrations - docs & tools, strategic integrations
  • Infrastructure & Internal Tools: Internal admin tools, distribution channel enablement
  • Build shared services and components to be used by multiple teams to create leverage and accelerate application feature delivery velocity
  • Deliver APIs, developer tools and content to seamlessly onboard PagerDuty apps and professional services teams and customers onto the platform
  • Evolve our contextual data platform enabling scalable and secure ingestion and correlation of data across a vast number of sources to be consumed by and contributed to by our apps
  • Expand our integration ecosystem through internal development and partnerships across communications platforms, infrastructure, monitoring and observability, ITSM and IDPs and other developer tools
  • Partner with infrastructure and security teams to meet our reliability, scalability, and compliance objectives
  • Drive project prioritization based on customer value, compliance, developer velocity, cost control, and other business objectives across internal app teams, professional services, customers and 3rd-party partners
  • Foster a high-performing, product management team with diversity of experience and perspectives through coaching, empowerment, and accountability
  • Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader

Requirements

  • 6-10+ years in technical product management for a B2B enterprise SaaS company, preferably with platform experience (APIs, developer tooling, shared services, etc.)
  • Experience building, coaching and leading high-performing teams of 5+ PMs
  • Strong knowledge of integration architecture, patterns and platforms, understanding of cross-application business processes and flows, and knowledge of API best practices
  • Technical knowledge from academic background and/or work experience enabling you to partner with and be respected by experienced engineers
  • Ability to experiment with 3rd party APIs, designing APIs based on RESTful principles, and collaborating on integration solution design
  • Excellent collaboration skills with cross-functional teams that include engineering, product management, sales, and marketing
  • Ability write, speak, and think about complicated and highly technical problems with uncommon lucidity
  • Self-motivated user of AI tools for personal productivity and the craft of product with a bias towards scaling team output with technology rather than adding headcount.
Benefits
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical product managementB2B enterprise SaaSintegration architectureAPI best practicesRESTful principlesdeveloper toolingshared servicesdata ingestioncorrelation of dataproject prioritization
Soft skills
coachingleadershipcollaborationcommunicationself-motivationproblem-solvingaccountabilityrelationship buildingempowermentdiversity of experience