Nurse Navigator – Overnight

Pager Health

Registered Nurse at Pager Health navigating patient care through technology and triage. This remote role focuses on providing exceptional virtual care and customer service overnight.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $35 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing exceptional customer service and virtual care, with a strong focus on patient communication and triage. Proficient in utilizing EMR systems and coordinating various aspects of patient care while maintaining a high standard of operational efficiency.

Highest-signal resume keywords

Active RN LicenseClinical Hospital ExperienceBilingual Communication (English and Spanish)Patient Care and TriageEMR Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Hospital ExperienceEMR DocumentationTriage ProtocolsOutpatient TestingMedication ManagementLab Order CoordinationPrescription Order CoordinationRadiology Test CoordinationTechnology TroubleshootingTyping Skills

Soft Skills

EmpathyInterpersonal SkillsCritical ThinkingMultitaskingProblem Solving

Tools & Technologies

Telemedicine PlatformsPatient Communication Tools

Certifications & Qualifications

Active RN LicenseAssociates Degree in Nursing (ADN)

Industry Keywords

Patient CareVirtual CareCustomer ServiceHealthcareICUER

About the role

Key responsibilities & impact

Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and/or email
Document within EMR
Follow and apply clinically validated triage protocols
Ensure the highest quality customer service for patients and providers
Complete basic nursing responsibilities, outpatient testing, medications, etc.
Troubleshoot technology with patients
Work to ensure a seamless patient call center experience
Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
Assist in identifying technology needs that improve patient experience
Additional projects as assigned

Requirements

What you’ll need

2+ years of clinical hospital experience; within the ICU or ER highly preferred
An active compact unencumbered RN license
Minimum of Associates Degree in Nursing (ADN)
Bilingual and able to communicate in both English and Spanish is a major plus
Ability to give and receive actionable feedback
Passionate about patient care and triage
Enjoy helping others
Ability to use critical thinking when presented with new and challenging situations
Relish solving problems, seeking out answers, and trying new things
Kind, empathetic and possess a strong social perceptiveness
Positive, energetic, and fun!
Outstanding multitasking skills
Enthusiasm and savviness for new technology
Mastery of oral and written language along with strong typing skills
Ability to assess and communicate with patients via a text-based platform
Flexible and fast learner, comfortable in a fast-paced and changing environment
Eager to challenge the status quo of traditional healthcare
Detail oriented and an organized self-starter with outstanding interpersonal skills

Benefits

Comp & perks

Health insurance
Flexible work arrangements