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Pager Health

Registered Nurse providing telehealth services at Pager Health's Command Center. Collaborating with providers to ensure timely and empathetic patient care in a remote setting.

Posted 6/24/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-Level💰 $35 - $37 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and/or email
Document within EMR
Follow and apply clinically validated triage protocols
Ensure the highest quality customer service for patients and providers
Complete basic nursing responsibilities, outpatient testing, medications, etc.
Troubleshoot technology with patients
Work to ensure a seamless patient call center experience
Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
Assist in identifying technology needs that improve patient experience
Additional projects as assigned

Requirements

What you’ll need

2+ years of clinical hospital experience; within the ICU or ER highly preferred
An active compact unencumbered RN license
Minimum of Associates Degree in Nursing (ADN)
Bilingual and able to communicate in both English and Spanish is a major plus
Ability to give and receive actionable feedback
Passionate about patient care and triage
Enjoy helping others
Ability to use critical thinking when presented with new and challenging situations
Relish solving problems, seeking out answers, and trying new things
Kind, empathetic and possess a strong social perceptiveness
Positive, energetic, and fun!
Outstanding multitasking skills
Enthusiasm and savviness for new technology
Mastery of oral and written language along with strong typing skills
Ability to assess and communicate with patients via a text-based platform
Flexible and fast learner, comfortable in a fast-paced and changing environment
Eager to challenge the status quo of traditional healthcare
Detail oriented and an organized self-starter with outstanding interpersonal skills

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

clinical hospital experiencenursing responsibilitiestriage protocolsEMR documentationpatient care coordinationoutpatient testingmedication managementtechnology troubleshootingtelemedicine experiencebilingual communication

Soft Skills

customer servicecritical thinkingproblem-solvingempathyinterpersonal skillsmultitaskingflexibilityadaptabilityactionable feedbackpassion for patient care

Certifications

RN licenseAssociates Degree in Nursing (ADN)