Director, Sales Solution Engineering

Pager Health

Director of Sales Solutions Engineering responsible for shaping technical sales solutions at Pager Health. Collaborating with cross-functional teams to address complex customer needs with healthcare IT expertise.

Posted 6/23/2026full-timeRemote • Colorado, Nevada, New York, Washington • 🇺🇸 United StatesLead💰 $180,000 - $190,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the organization’s foremost technical authority on healthcare IT, bringing deep fluency in regulatory requirements, clinical workflows, and emerging technologies. Proactively monitor trends in healthcare IT and share intelligence with internal teams to inform product strategy and competitive positioning. Stay on top of competitive landscape and changing market dynamics.
Partner with the Sales team to qualify and advance opportunities across the healthcare sector. Provide technical insights, lead product demonstrations, and respond to prospect inquiries related to implementation, integration, security, and scalability. Help the team close complex deals by translating technical capability into business value.
Work directly with prospects and customers to uncover requirements and pain points. Translate those needs into tailored technical solutions, customizations, and integration designs. Collaborate with Product and Engineering to communicate customer requirements back into the roadmap and advocate for healthcare-specific product enhancements.
Design and deliver compelling, iterative product demonstrations that illustrate how Pager’s solutions close care gaps, accelerate speed to care, drive member engagement, and improve operational efficiency. Tailor each presentation to the specific audience and use case.
Build and sustain trusted relationships with senior stakeholders at healthcare organizations and payers — including IT decision-makers, clinicians, and administrators. Act as a strategic advisor who understands their goals, constraints, and desired outcomes, and who consistently delivers credible, actionable technical guidance.
Lead the technical components of RFP and RFI responses. Develop solution architectures, contribute to proposal narratives, and ensure that Pager Health’s technical differentiation is clearly and compellingly articulated.
Maintain current knowledge of healthcare compliance standards (HIPAA, HITECH, and related regulations) and emerging trends in healthcare IT. Proactively share updates and implications with the sales team and internal stakeholders to ensure Pager’s positioning remains current and credible.
Coordinate with Marketing, Product Management, and Customer Success to ensure consistent messaging and a seamless customer experience. Surface customer feedback and market insights to help shape product strategy, roadmap prioritization, and go-to-market positioning.

Requirements

What you’ll need

Bachelor’s degree in Business, Healthcare Administration, Health Informatics, Health Information Management, or a related technical field required
Master’s or advanced degree strongly preferred
Deep understanding of the healthcare industry, including healthcare IT systems, EHR platforms, Health Information Exchange (HIE), health informatics, and regulatory frameworks (HIPAA, HITECH, interoperability standards)
Hands-on experience with healthcare-related technologies and platforms, including EHR systems, HIE infrastructure, and telemedicine / virtual care solutions
Extensive background in sales engineering or solutions engineering within the healthcare sector, with a demonstrated ability to lead technical sales cycles from discovery through close
Strong skills in customer discovery, relationship management, and trusted-advisor positioning. Able to build confidence with both technical and non-technical stakeholders across clinical, IT, and executive audiences
Working knowledge of HIPAA, HITECH, and other healthcare data privacy and compliance standards. Comfortable advising customers on compliance considerations in the context of implementation and integration
Strong analytical and solution design skills. Able to assess complex, ambiguous customer requirements and design practical, scalable technical solutions
Exceptional ability to translate complex technical concepts into clear, compelling narratives for non-technical audiences — in presentations, proposals, and executive conversations
Proven track record of working across Product, Engineering, Sales, Marketing, and Customer Success to align technical solutions with commercial goals and customer outcomes
Solid understanding of healthcare business models, payer economics, revenue cycle dynamics, and the organizational factors that drive purchasing decisions.

Benefits

Comp & perks

medical
dental
vision
financial
generous PTO
stipends for professional development
wellness benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

EHR systemsHealth Information Exchange (HIE)telemedicine solutionssolution architecturetechnical sales cyclescustomer discoverysolution designregulatory frameworksintegration designhealth informatics

Soft Skills

relationship managementtrusted-advisor positioninganalytical skillscommunication skillspresentation skillscollaborationcustomer engagementstrategic advisingproblem-solvingnarrative translation

Certifications

Bachelor’s degreeMaster’s degreeHealth Information Management certificationHealth Informatics certification