Bilingual Care Coordinator – Per Diem

Pager Health

Bilingual Care Coordinator supporting patients through non-clinical virtual support in healthcare systems. Assist with care coordination, scheduling, and patient communication effectively.

Posted 4/22/2026part-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $14 - $15 per hourWebsite

About the role

Key responsibilities & impact

Provide non-clinical support to patients and members through virtual channels, including messaging, phone, and video, while delivering a high-quality service experience
Support care coordination activities such as scheduling, follow-up outreach, resource connection, and resolving non-clinical barriers throughout the care journey
Partner with nurses, providers, and operational teams to support inbound and outbound workflow needs and help ensure a seamless patient experience
Recognize and escalate clinical concerns, symptom-related questions, urgent issues, or other needs requiring licensed staff in accordance with established workflows
Troubleshoot real-time technology, access, or service issues that may affect the patient or member experience
Support new workflows, operational initiatives, and other non-clinical duties as business needs evolve

Requirements

What you’ll need

2+ years of experience in a customer-facing, patient-facing, or healthcare support role
Strong verbal and written communication skills
Ability to type 45+ words per minute
Demonstrates strong technical proficiency with the ability to quickly learn and navigate new systems and tools
Comfortable using multiple technology platforms and systems simultaneously
Ability to work in a fast-paced, changing environment
Strong organizational skills and attention to detail
Ability to recognize when an issue requires escalation
Strong Critical Thinking Skills
Bilingual fluency in English and Spanish, both written and verbal

Benefits

Comp & perks

Health insurance
Paid time off
Professional development opportunities
Flexible scheduling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportcare coordinationschedulingfollow-up outreachresource connectiontroubleshootingtechnical proficiencytyping speed

Soft Skills

verbal communicationwritten communicationorganizational skillsattention to detailcritical thinkingescalation recognitionadaptability