Pager Health

Bilingual Nurse Navigator

Pager Health

full-time

Posted on:

Location Type: Remote

Location: Puerto Rico

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Job Level

Junior

About the role

  • Provide exceptional customer service and virtual care
  • Communicate with patients via phone, live messaging, video, and/or email
  • Document within EMR
  • Follow and apply clinically validated triage protocols
  • Ensure the highest quality customer service for patients and providers
  • Complete basic nursing responsibilities, outpatient testing, medications
  • Troubleshoot technology with patients
  • Coordinate lab orders, prescription orders, radiology tests
  • Work on projects to optimize operational efficiency
  • Assist in identifying technology needs that improve patient experience

Requirements

  • 1+ years of clinical hospital experience as an RN
  • Active, unencumbered RN license in Puerto Rico
  • Licensure in one or more US states is a plus
  • Minimum of an Associate's Degree in Nursing (ADN)
  • Fluent in spoken and written English and Spanish
  • Prior call center experience strongly preferred
Benefits
  • Exceptional customer service and virtual care
  • Communication with patients via phone, live messaging, video, and/or email
  • Documenting within EMR
  • Following and applying clinically validated triage protocols
  • Ensuring the highest quality customer service for patients and providers
  • Completing basic nursing responsibilities, outpatient testing, medications
  • Troubleshooting technology with patients
  • Coordinating lab orders, prescription orders, radiology tests
  • Working on projects to optimize operational efficiency
  • Identifying technology needs that improve patient experience
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clinical hospital experiencenursing responsibilitiesoutpatient testingmedicationstriage protocolsEMR documentationlab orders coordinationprescription orders coordinationradiology tests coordination
Soft Skills
customer servicecommunicationtroubleshootingoperational efficiencypatient experience
Certifications
RN licenseAssociate's Degree in Nursing