Junior CS Process Analyst
Page Personnel
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Job Level
About the role
- Map customer service process flows to identify pain points, opportunities, and insights across the financial product journey
- Identify potential bugs and improvement opportunities in the end-to-end process and engage all impacted stakeholders
- Analyze the impact of new projects or features on support processes and customer experience
- Create and maintain documentation used by support teams, such as flowcharts, SOPs, FAQs, and macros
- Establish connections with other teams (stakeholders) to understand and address their specific needs
- Analyze data based on KPIs to identify areas for improvement
- Support the management of continuous improvement projects, such as focus groups and process revamps
- Identify automation opportunities within processes and apply continuous improvement methodologies to drive results
Requirements
- Bachelor's degree in Business Administration, Engineering, or related fields preferred; completion of higher education is mandatory
- Systems: Google Suite (Sheets, Docs, and Slides); flowchart/diagram tools (Diagrams, Bizagi, etc.)
- Process mapping using BPMN
- Green Belt in Lean Six Sigma (preferred)
- Intermediate English for reading and writing is desirable
- Basic knowledge of customer service and logistics operation structures is required
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process mappingBPMNdata analysiscontinuous improvementautomationcustomer servicelogistics operations
Soft Skills
stakeholder engagementdocumentation creationanalytical skillscommunicationproblem-solving
Certifications
Bachelor's degreeGreen Belt in Lean Six Sigma