Junior Customer Journey Analyst
Page Personnel
full-time
Posted on:
Location Type: Hybrid
Location: Osasco • Brasil
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Job Level
About the role
- Mapping and optimization of flows using UX and Design Thinking principles;
- Tagging and analysis of digital behavior;
- Ensuring visual consistency and navigability across flows;
- Onboarding and qualification of new vendors;
- Interpreting data to identify friction points and opportunities;
- Conducting tests.
Requirements
- Problem-solving ability;
- Critical thinking;
- Effective communication and collaboration with stakeholders;
- Adaptability to handle rapid changes in digital projects following UX and Design Thinking principles;
- Experience in customer journey, information architecture, interaction design, and usability;
- Familiarity with prototyping (Figma, Sketch) and usability testing.
Benefits
- Profit Sharing (PLR)
- Meal allowance
- Food allowance
- 13th Food Basket (annual additional food benefit)
- Transportation voucher
- Health and Dental Insurance
- Primary life insurance
- Supplementary pension plan
- Extended maternity leave
- Extended paternity leave
- Unibrad
- VivaBem
- TotalPass
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UX principlesDesign Thinkingcustomer journeyinformation architectureinteraction designusabilityprototypingusability testing
Soft Skills
problem-solvingcritical thinkingeffective communicationcollaborationadaptability