Enterprise Customer Success Manager
Ncontracts
Customer Success Manager, East Coast Markets
PadSplit
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Inside Sales Quota: Manage a sales pipeline of leads and opportunities to achieve quota target.
- Dedicated Support: Become the trusted point of contact for your assigned portfolio of hosts, providing ongoing support, addressing inquiries, and troubleshooting any challenges they may encounter.
- Relationship Building: Foster strong relationships with hosts, understanding their unique goals and property portfolios.
- Performance Optimization: Analyze host data and offer personalized recommendations to help them maximize their success on the platform, such as optimizing rental rates and occupancy rates.
- Proactive Communication: Keep hosts informed about platform updates, market trends, and best practices through regular communication channels.
- Strategic Advisor: Establish strong, strategic outcomes with hosts, serving as a trusted advisor to maximize the value they derive from PadSplit.
- Performance Tracking & Reporting: Monitor key metrics related to host expansion, reporting on progress and identifying areas for improvement.
- Host Life-Cycle: Lead and own the relationship with PadSplit hosts throughout their journey, from onboarding to support, ensuring satisfaction and success.
- Identify Expansion Opportunities: Proactively identify and engage with existing hosts who demonstrate potential for adding more properties to the PadSplit marketplace.
- Expansion Pipeline Management: Maintain a pipeline of expansion opportunities, tracking progress and nurturing relationships with hosts.
- Collaborative Communication: Effectively communicate with internal and external senior management to understand host needs, drive retention, foster growth, and share insights
Requirements
- Strong Communication Skills
- Customer-Centric Mindset
- Problem-Solving Skills
- Relationship-Building Ability
- Adaptability
- Tech Stack
- Analytical Skills
- Product Knowledge
- Collaboration Skills
