Customer Success Manager

• Inside Sales Quota: Manage a sales pipeline of leads and opportunities to achieve quota target.
• Dedicated Support: Become the trusted point of contact for your assigned portfolio of hosts, providing ongoing support, addressing inquiries, and troubleshooting any challenges they may encounter.
• Relationship Building: Foster strong relationships with hosts, understanding their unique goals and property portfolios.
• Performance Optimization: Analyze host data and offer personalized recommendations to help them maximize their success on the platform, such as optimizing rental rates and occupancy rates.
• Proactive Communication: Keep hosts informed about platform updates, market trends, and best practices through regular communication channels.
• Strategic Advisor: Establish strong, strategic outcomes with hosts, serving as a trusted advisor to maximize the value they derive from PadSplit.
• Performance Tracking & Reporting: Monitor key metrics related to host expansion, reporting on progress and identifying areas for improvement.
• Host Life-Cycle: Lead and own the relationship with PadSplit hosts throughout their journey, from onboarding to support, ensuring satisfaction and success.
• Identify Expansion Opportunities: Proactively identify and engage with existing hosts who demonstrate potential for adding more properties to the PadSplit marketplace.
• Expansion Pipeline Management: Maintain a pipeline of expansion opportunities, tracking progress and nurturing relationships with hosts.
• Collaborative Communication: Effectively communicate with internal and external senior management to understand host needs, drive retention, foster growth, and share insights

Customer Success Manager, East Coast Markets

Salary

Job Level

About the role

Requirements

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