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About the role
Key responsibilities & impact- Ensure the successful onboarding of new customers
- Help your customers create a world-class online buying experience
- Develop trusted advisor relationships with customer stakeholders and executive sponsors
- Identify opportunities for strategic and tactical revenue growth
- Be an internal advocate for your customers
- Support our Demand Generation teams by contributing to the development of customer references, success stories and case studies
Requirements
What you’ll need- Demonstrable success and progression in Customer Success Management roles
- Excellent communication skills with the ability to distil complex thoughts and strategies into simple, actionable recommendations is crucial
- Be naturally driven, resilient and proactive in your approach to working with customers
- Analytical, with a strong understanding of software and subscription KPIs
- Experience in providing best practice advisory on core monetisation strategies
- Experience working with digital product companies within Payments and/or Fintech is desirable
- Strong understanding of the Merchant of Record business model is desirable
Benefits
Comp & perks- unlimited holidays
- 4 months paid family leave regardless of gender
- investment in learning
- personal development via constant exposure to new challenges
- annual learning fund
- regular internal and external training
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Success Managementsoftware KPIssubscription KPIsmonetisation strategiesadvisory best practices
Soft Skills
communication skillsanalytical skillsresilienceproactivityrelationship building