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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success Managementsoftware KPIssubscription KPIsmonetisation strategiesadvisory best practices
Soft Skills
communication skillsanalytical skillsresilienceproactivityrelationship building
Industry Keywords
PaymentsFintechMerchant of Record business modelcustomer onboardingdemand generation
About the role
Key responsibilities & impact- Ensure the successful onboarding of new customers
- Help your customers create a world-class online buying experience
- Develop trusted advisor relationships with customer stakeholders and executive sponsors
- Identify opportunities for strategic and tactical revenue growth
- Be an internal advocate for your customers
- Support our Demand Generation teams by contributing to the development of customer references, success stories and case studies
Requirements
What you’ll need- Demonstrable success and progression in Customer Success Management roles
- Excellent communication skills with the ability to distil complex thoughts and strategies into simple, actionable recommendations is crucial
- Be naturally driven, resilient and proactive in your approach to working with customers
- Analytical, with a strong understanding of software and subscription KPIs
- Experience in providing best practice advisory on core monetisation strategies
- Experience working with digital product companies within Payments and/or Fintech is desirable
- Strong understanding of the Merchant of Record business model is desirable
Benefits
Comp & perks- unlimited holidays
- 4 months paid family leave regardless of gender
- investment in learning
- personal development via constant exposure to new challenges
- annual learning fund
- regular internal and external training