Own and evolve the product operations strategy and roadmap, aligning operational investments with product and business priorities
Own and continuously improve the end-to-end product delivery process, with accountability for delivery predictability, quality, and cycle time across teams
Design and implement scalable operating models, intake frameworks, and prioritization processes that support a multi-team product organization
Identify systemic inefficiencies and drive cross-functional initiatives to improve operational performance at the organizational level
Serve as the primary bridge between customer-facing teams and product/engineering, leading the translation of complex business needs and customer feedback into clear, structured, and prioritized product requirements
Lead discovery sessions, workshops, and stakeholder interviews to surface both functional and non-functional requirements
Define and enforce standards for requirements quality, acceptance criteria, and success metrics across teams
Ensure alignment between customer needs, product strategy, and delivery execution
Own visibility into product delivery health, proactively identifying risks, dependencies, and trade-offs across teams
Drive accountability for delivery outcomes, including velocity, quality, predictability, and alignment to product and business goals
Lead cross-team coordination for high-impact and ambiguous initiatives, ensuring alignment and successful execution
Partner with product leadership to translate operational insights into roadmap and prioritization decisions
Partner closely with engineering and architecture teams to influence technical decisions, surfacing trade-offs, dependencies, and scalability considerations
Act as a bridge between technical and non-technical stakeholders, ensuring clarity and alignment across system design, API integrations, and data infrastructure
Review and validate technical approaches and documentation, ensuring alignment with product requirements and long-term scalability
Define and own product operations metrics, dashboards, and reporting frameworks to measure delivery performance and product outcomes
Use data to identify trends, diagnose systemic issues, and drive continuous improvement initiatives across teams
Establish and scale operational playbooks, governance models, and escalation frameworks
Ensure alignment between delivery execution and customer experience, product performance, and business impact
Champion and evolve agile best practices across a multi-team product organization, driving consistency, maturity, and continuous improvement
Coach teams on effective planning, backlog management, and execution strategies to improve throughput and delivery quality
Lead initiatives to reduce cycle time, improve predictability, and minimize defects across teams

Requirements

6+ years of experience in product operations, technical program management, or related roles within a technology-driven product organization
Proven track record of owning and scaling product operations processes across multiple teams or product areas
Deep experience in e-commerce and ad tech environments
Strong technical fluency — comfortable influencing discussions involving APIs, data models, system design, and platform architecture
Demonstrated ability to translate complex, ambiguous problems into structured frameworks and scalable solutions
Expertise in agile methodologies (Scrum, Kanban, SAFe) and associated tooling (Jira, Confluence, Linear, etc.)
Strong analytical and systems-thinking mindset, with experience defining and using metrics to drive decision-making
Exceptional communication and stakeholder management skills, with the ability to influence without authority at all levels of the organization.

Benefits

Flexible Paid Time Off
Paid Holidays and Floating Holidays
Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
401k with Employer Match
Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
Paid Parental Leave
Company-subsidized membership to One Medical and Wellhub

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product operationstechnical program managementagile methodologiesmetrics definitiondata analysissystem designAPI integrationsscalable solutionsbacklog managementdelivery performance

Soft Skills

communicationstakeholder managementanalytical mindsetsystems thinkinginfluence without authoritycoachingproblem-solvingcross-functional collaborationleadershipcontinuous improvement