Ensure customer success by providing reliable, high-quality technical support and responsive service.
Foster account growth/expansion by identifying opportunities and sharing them with senior team members.
Provide tactical account support by executing established account plans and documenting client progress.
Escalate complex client issues to senior team members and leadership as appropriate.
Develop working knowledge of the Pacvue platform and retail media landscape and participate in internal training and knowledge-sharing activities.
Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education by providing feedback and assisting with documentation as needed.
Follow established team processes and suggest improvements through appropriate channels.
Educate users on latest SaaS platform features with guidance from senior team members when needed.
Address technical issues relating to software function and upgrades by troubleshooting common issues and escalating advanced concerns.
Collect and share client feedback with R&D team senior team members to help inform product discussions.
Create product reports and recreate errors for documentation and communication with developers under guidance from senior team members.

Requirements

2+ years of digital/search advertising work experience and domain knowledge
2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)
Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus
Experience with social commerce platforms, like TikTok, a plus
Customer success, consulting service or pre-sales experience and expertise a plus
Great interpersonal skills, team player and customer service focused attitude
High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go
Ability to operate simultaneously and effectively in primarily tactical execution-focused responsibilities while developing strategic skills over time
Strong analytical skills
Moderate Excel skills

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

digital advertisingsearch advertisingecommerce advertisingAmazon DSPAmazon Marketing Cloudsocial commerceanalytical skillsExcel

Soft Skills

customer successinterpersonal skillsteam playercustomer serviceadaptabilitystrategic thinking