Client Support Engineer

PactFi

Client Support Engineer enabling PactFi’s private-credit transaction infrastructure. Managing implementations, migrations, APIs, technical support, and client-facing tooling.

Posted 8/4/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client accounts through technical troubleshooting, data migrations, and API enablement while collaborating with product and engineering teams to enhance client-facing solutions. Proficient in utilizing business technology tools and ensuring successful client enablement and product adoption.

Highest-signal resume keywords

Application EngineeringData MigrationsAPI EnablementAI-Assisted DevelopmentClient Enablement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application EngineeringData MigrationsAPI EnablementTechnical ImplementationsProduct Analytics

Soft Skills

Excellent Communication Skills

Tools & Technologies

PendoAmazon RedshiftIntercom

Industry Keywords

FinTechEnterprise SaaSPrivate CreditFinancial InfrastructureRegulated Financial Products

Tech Stack

Tools & technologies

Amazon Redshift

About the role

Key responsibilities & impact

Directly manage Tier 1 client accounts across implementations, data migrations, API enablement, and support
Partner with Product and Engineering to develop and ship internal tooling and client-facing solutions independent of the product roadmap
Own technical troubleshooting and support for covered accounts
Maintain visibility across product usage, client workflows, tech stacks, and dependencies
Execute client enablement across client implementations, product adoption, software development, and technical support

Requirements

What you’ll need

3–5 years of experience in application engineering, data migrations, product analytics, and support engineering
Experience in consulting, professional services, FinTech, or enterprise SaaS
Proficiency in AI-assisted development and debugging, APIs, and technical implementations
Business technology expertise working across vendor systems including Pendo, Amazon Redshift, and Intercom
Excellent communication skills
Experience in private credit, financial infrastructure, or regulated financial products is a plus
Legally authorized to work in the United States

Benefits

Comp & perks

Competitive salary
Equity
Healthcare coverage
401k