Pact Coffee

Account Manager

• Serving as the coffee expert and main point of contact for key hospitality partners - building strong relationships and making sure they always get an outstanding experience.
• Creating and delivering account plans that drive sales growth, spotting smart opportunities to add value through cross-sells and up-sells.
• Negotiating pricing and contracts that balance commercial goals with Pact’s commitment to fairness and transparency.
• Working closely with Marketing to generate new business within clearly defined hospitality segments - and following up on inbound leads with energy and focus.
• Winning new accounts and growing existing ones, delivering against ambitious but achievable growth targets.
• Collaborating with Operations and other teams to make sure partners are onboarded smoothly and their orders are fulfilled on time.
• Keeping track of performance across your accounts - from sales and KPIs to client satisfaction - and using the insights to drive continuous improvement.
• Spotting opportunities to introduce new products, services, or initiatives that will help your clients serve even better coffee.
• Representing Pact at client meetings, industry events, and trade shows - helping us build lasting connections across the hospitality world.

Key Account Manager – Hospitality

• Serving as the main point of contact for key business and industry clients - building strong, trusted relationships and delivering exceptional service and support every time.
• Developing and delivering account plans that drive growth, spotting smart opportunities to add value through cross-sell and up-sell activity.
• Negotiating pricing and contracts that balance commercial goals with Pact’s commitment to fairness and transparency.
• Working closely with Marketing and other departments to identify and pursue new opportunities within defined sectors - combining inbound leads with your own targeted outreach.
• Securing new accounts and growing existing ones, delivering against clear and ambitious growth goals.
• Collaborating with Operations and internal teams to ensure seamless onboarding, delivery, and ongoing account management.
• Monitoring account performance - tracking sales, KPIs, and client satisfaction to drive continuous improvement.
• Introducing new products, services, or initiatives that enhance clients’ workplace coffee experience and strengthen their connection to Pact.
• Representing Pact at client meetings, industry events, and trade shows - showcasing our expertise and building meaningful, long-term relationships.
• Ensuring every client interaction reflects Pact’s mission, values, and commitment to sustainability - helping businesses serve better coffee that makes a positive impact from grower to cup.

Key Account Manager – Hospitality

Key Account Manager – Business and Industry